Launch of AI Operator 'miraio AI Reception': Minimizing Hallucinations, Automating Reception with Human-Like Natural Conversations

Upsell Technologies Co., Ltd. (Headquarters: Toshima-ku, Tokyo; Representative Director, CEO, Group Chairman: Ryota Takahashi; hereinafter 'Upsell Technologies') announces the launch of 'miraio AI Reception', an AI operator developed jointly with pluszero Inc. (Headquarters: Setagaya-ku, Tokyo; Chairman & CEO: Yoshiyuki Koshirou / President & COO: Ryota Mori; hereinafter 'pluszero'), designed to automatically handle corporate main line and departmental phone reception.

'miraio AI Reception' is powered by the next-generation AI engine 'PUT', which integrates Upsell Technologies’ extensive operational know-how from over 20 years of managing call centers for more than 8,200 companies, and pluszero’s innovative 'AEI (Artificial Elastic Intelligence)' technology that understands meaning like a human.

In business environments where errors are unacceptable, the solution enables significant reductions in call handling labor and costs, automatic blocking of sales calls, and prevention of missed opportunities, thereby supporting improved labor productivity.

miraio AI Reception: https://put-ai.com/lp/miraio_reception_A

Key Features and Use Cases of 'miraio AI Reception'

With severe labor shortages due to declining workforce and the widespread adoption of remote work, corporate 'main phone reception' has become a bottleneck in operational efficiency. In particular, administrative departments can achieve the following workplace optimizations by adopting miraio AI:

Creating a focused work environment: Reduces sudden interruptions and psychological stress caused by phone handling, enabling staff to concentrate on core tasks.

Optimizing resources and costs: Addresses organizational staffing shortages and reduces expenses related to hiring and training.

Automatic blocking of sales calls: Automatically identifies sales calls to prevent workflow disruptions from incoming calls.

Efficient call transfer: Eliminates secondary follow-ups when internal lines are unavailable, reducing redundant transfer tasks.

'miraio AI Reception' is not a simple automated voice response system (voice bot), but offers a range of advanced functions specifically tailored for corporate call reception.

Primary reception and call transfer: Fully automated incoming call handling with intelligent routing to appropriate departments or personnel. (Available 24/7.) *To be released soon

Real-time notification integration: Instantly transcribes call content into text and automatically delivers summarized information in real time to various channels (Slack, Teams, Lark, email, etc.).

Sales call blocking: AI automatically identifies sales calls that reduce efficiency and prevents them from being transferred to staff.

FAQ and inquiry handling: AI autonomously responds to common corporate inquiries once response templates are registered.

Emergency escalation: Identifies critical issues or high-priority requests and seamlessly connects them to designated contacts.

Technical Advantages of 'miraio AI Reception'

1. No hallucinations (minimal hallucination risk)

Current AI systems based directly on LLMs (Large Language Models) often produce plausible but false information, known as 'hallucinations'. miraio adopts pluszero’s 'AEI' dual-process model, which does not directly output LLM responses, thereby minimizing hallucination risks. This makes it safe for deployment in mission-critical business environments.

2. Flexible responses to spontaneous rephrasing

Accurately captures the nuance and intent behind customer speech, enabling smooth and adaptive conversations even with complex requests or unexpected rephrasing.

3. Integration of call center expertise with AEI

Incorporates Upsell Technologies’ field expertise from over 20 years of call center operations. Instead of mechanical and cold automated voices, it uses cloned human operator voices (clone voice) to deliver conversations that are extremely natural, human-like, and pleasant.

Future Developments

Upsell Technologies will not only expand direct sales of this product but also pursue multi-channel distribution through partner companies. Furthermore, the company will accelerate the rollout of industry-specific and function-specific packages to support AI adoption and productivity improvements across diverse enterprises.

What is 'AEI (Artificial Elastic Intelligence)'?

'AEI (Artificial Elastic Intelligence)', proposed by pluszero, is a proprietary concept focused on natural language processing. It refers to AI capable of performing human-like tasks within specific, limited business scopes. Rather than pursuing the currently unattainable 'artificial general intelligence', pluszero is developing AEI to enable practical, real-world task execution under constrained conditions. AEI enhances the reliability of AI chat services based on LLMs, which dominate current discussions. While the direction for advancing LLM technology is increasingly framed as 'trustworthy AI' and 'responsible AI', AEI embodies this vision in practice.

Company Overview

Company Name: Upsell Technologies Co., Ltd.

Representatives: Representative Director, CEO Ryota Takahashi / Representative Director, CFO Masaki Ebara

Headquarters: 6F, Rikuoh Nishiikebukuro Building, 5-26-19 Nishi-Ikebukuro, Toshima-ku, Tokyo

Business: PUT business (AI development and provision), UPSELLCLOUD business, inside sales, travel agency ∟ Japanese-made AI Operator (Trademark Registration No. 6796639) ∟ Japanese-made Digital Human (Trademark Registration No. 6787248)

URL: https://upselltech-group.co.jp

Company Name: pluszero Inc.

Representatives: Chairman & CEO Yoshiyuki Koshirou / President & COO Ryota Mori

Headquarters: 4F, Senda Building, 2-6-10 Kitazawa, Setagaya-ku, Tokyo

Business: Integrated solutions, development, maintenance, operation, and sales of AI, natural language processing, software, hardware, and other technologies, as well as commissioned services and related consulting

URL: https://plus-zero.co.jp/