Vext Starts R&D on "VOC Analysis Specialized AI Agent" for Advanced Insights

Vext Co., Ltd. has announced the start of R&D for a "VOC Analysis Specialized AI Agent." By integrating Generative AI and RAG technology with its text mining tool "VextMiner," the agent allows non-specialists to perform high-level Voice of Customer (VOC) analysis through dialogue. This initiative aims to democratize professional analysis know-how, enabling all employees to gain direct insights from customer data for business improvements.