一般社団法人CSスペシャリスト検定協会 News Releases

Seminar on 'Common Code' for Call Center Management Reform to be Held on May 20

CSスペシャリスト檢定協會將於2026年5月20日舉辦特別研討會，發表整合KPI與AI的「技能ID」共通代碼，解決客服中心營運分散的問題。 · 2026-05-13

[First Release] Centers Without "Common Codes" Are Already Wasting Investment

The CS Specialist Certification Association will hold a seminar on May 20, 2026, for call center man… · 2026-05-13

From Phone Response to Designed Customer Correspondence: Special Seminar on Changing Centers into 'Strategic Departments' Based on Public Standards

CS Specialist Certification Association and Toshiba will co-host a seminar on May 20, 2026, to intro… · 2026-04-23

From Phone Response to Designed Customer Correspondence: Special Seminar on Changing Centers into 'Strategic Departments' Based on Public Standards

CS Specialist Certification Association and Toshiba will co-host a seminar on May 20, 2026, to intro… · 2026-04-23