2026 (27th Edition) Customer Support Award Winners Announced

The Japan Information Technology Promotion Association (IT Association) is pleased to announce the selection of 24 winning entries (24 companies) for the 2026 (27th edition) Customer Support Award.

For 2026, following a rigorous evaluation by the Customer Support Award Selection Committee (Chairperson: Professor Kumiko Nishio, Faculty of Business Administration, Kinki University), a total of 24 entries (24 companies) have been selected as awardees.

The award ceremony and commemorative lectures by the winning companies will be held during the 29th Customer Support Symposium, hosted by the association on Thursday, September 10 and Friday, September 11, 2026, at the Tokyo Prince Hotel, with simultaneous online live streaming.

2026 Customer Support Award Winners

◆ Grand Award ・Sysmex Corporation ・MISUMI Group Inc.

◆ Excellence Award ・Uber Japan K.K. ・NTT East Japan Service Corporation ・Nexcella Pharma Co., Ltd. / Nexcella Pharma Japan Co., Ltd. ・WOWOW Communications Corporation

◆ Special Award ・(Digital Utilization) NTT DOCOMO, INC. ・(Management Enhancement) NTT East Japan Service Corporation ・(Digital Utilization) Otify Inc. ・(ES Improvement) Kirala Inc. ・(Digital Utilization) Transcosmos Inc. ・(ES & CS Improvement) Nestlé Japan Ltd. ・(Management Enhancement) Mizuho Securities Co., Ltd. ・(Management Enhancement) Meiji Yasuda Life Insurance Company

◆ Encouragement Award ・NTT East Japan Service Corporation ・SOMPO Direct Insurance Co., Ltd. ・Pasona Communications Inc. ・PR TIMES Inc. ・Fujitsu Limited / Pasona Communications Inc. ・USEN NETWORKS Corporation ・Union Gate Group Corporation ・Unirita Inc. ・Yokogawa Rent & Lease Corporation ・Yoshida Corporation

※ For detailed information on each winning company's initiatives and reasons for selection, please visit the official website:

https://jiit.or.jp/awards/cs/

About the Customer Support Award

The Customer Support Award was established to promote improvements in productivity, effective management, system development, and enhanced customer touchpoints within Japan's industrial sector and public institutions.

The award is granted by the Japan Information Technology Promotion Association to companies, organizations, institutions, offices, or departments that have demonstrated innovative and advanced initiatives in customer support and services, leading to improved customer satisfaction, problem resolution, and outstanding contributions to business performance and the advancement of customer support, regardless of company size. The achievements of the awardees will be widely publicized through the association to contribute to the enhancement of customer strategies and the development of customer support in Japan.

2026 Customer Support Award Selection Committee

◆ Chairperson

Kumiko Nishio

Professor, Faculty of Business Administration, Kinki University

◆ Vice Chairperson

Hiroshi Taguchi

Representative, Good Engagement

◆ Committee Members

Motoo Nakamori

Representative, WCAT

Jun Hiruta

Senior Consultant Marketing Unit, Management Consulting Division Japan Productivity Center for Management Consulting, Inc.

Ryotake Suwa

Executive Officer, Wakun Consulting Co., Ltd. Executive Consultant

Junichi Kikuchi

Representative Director, CCM Comprehensive Research Institute, Inc. Editor-in-Chief, Contact Center Management

Tomoko Nakao

Chief Instructor, Human Resources Business Department Season Personal Plus Corporation

Kaoru Terashita

Representative Director, Create Career Corporation

Haruhiko Kanda

Chief Researcher / Business Analyst / Ph.D. (Business Administration) Digital Workplace Division 2, Nomura Research Institute, Ltd.

Hiroshi Kawai

Representative Director, Tsunagu Research Institute, Inc.

Kyoko Fujita

Consulting Department, Sales Headquarters Pasona Communications Inc.

Naoki Nemoto

Representative Director and President, FOXeey Consulting Inc.

Details on the 2026 Customer Support Award Commemorative Lectures and Award Ceremony

Name: 29th Customer Support Symposium Website: https://jiit.or.jp/lp/cc/cs_symposium/ Dates: September 10 (Thu) – 11 (Fri), 2026 ※ Some commemorative lectures will be available via online archive streaming starting September 11 (Fri) Venue: Tokyo Prince Hotel / Zoom streaming (hybrid format)

About the Japan Information Technology Promotion Association (IT Association)

Name: Japan Information Technology Promotion Association (IT Association) President: Yuji Akasaka (Chairman, Japan Airlines Co., Ltd.) Founded: July 16, 1981 Members: 241 companies (as of July 13, 2026) Address: 3-1-22 Shibakoen, Minato-ku, Tokyo 105-0011, Japan Website: https://jiit.or.jp/

【Inquiries regarding this announcement】 Customer Support Award Secretariat Japan Information Technology Promotion Association (IT Association) Email: [email protected] Tel: +81-3-3434-6677