The Labor Standards Investigation Union, which operates the resignation agent service "Retirement Agent Roki," conducted a questionnaire survey targeting 100 individuals who had previously used Retirement Agent Roki to investigate how their careers changed after using the service. This release publishes the results of all 20 questions in the survey.

Retirement Agent Roki: https://rouki.help/

Labor Standards Investigation Union: https://rouki.help/union

In recent years, while resignation agents have become widely known, there are also many statements that stir up anxiety among users, such as "companies are cautious about hiring users of resignation agents."

However, many of these statements are based on the company's perspective. For example, a survey article by Tokyo Shoko Research reported that "26% of companies responded that they would not hire if they found out that the applicant had used a resignation agent in their previous job."

Source: Tokyo Shoko Research "About 30% of companies do not respond to contact from 'resignation agents'; 30% experienced notifications such as paid leave and negotiation of resignation dates."

However, the actual situation of how individuals who actually used resignation agents have progressed in their careers has been largely unknown until now. Therefore, our union has clarified the real data from the user's perspective by directly asking users about their "post-use career," "changes in annual income/working conditions," "treatment in interviews and by others," and "intention to recommend to others."

The results of this survey revealed the reality of users who, contrary to the negative prejudice of "irresponsible quitters" held by some companies, regained their physical and mental health thanks to resignation agents and moved forward positively in their next careers. We will deliver true data that will encourage those who are considering using a resignation agent.

Survey Overview

Target Audience

Users of Retirement Agent Roki

Region

Nationwide

Number of Valid Responses

100 people (Q10 only, 14 people who responded voluntarily)

Survey Method

Questionnaire for users of Retirement Agent Roki (Google Forms)

Survey Period

June 1, 2026 - June 2, 2026

Survey Results

1. Age distribution of Retirement Agent Roki users

The 30s accounted for the largest proportion at 39%, followed by the 20s at 36%. People in their 20s and 30s make up about 75% of the total.

2. Gender of Retirement Agent Roki users

Men accounted for 59%, women for 37%, and 4% did not respond. While men are slightly dominant, a considerable proportion of women also use resignation agents.

3. Employment status at the time of using a resignation agent

Full-time employees accounted for 86%, while non-regular employees such as contract employees, temporary employees, and part-time workers accounted for a total of 14%.

4. Main reasons for using a resignation agent

"Mental and physical distress" was the most common reason at 59%. This was followed by "relationships with superiors and colleagues" at 49% and "workplace atmosphere where it's difficult to bring up resignation" at 41%.

5. Were you able to find new employment after using a resignation agent?

A total of 68% had already found new employment, with 47% "found new employment immediately" and 21% "found new employment within a few months." This is the opposite of the claim that "it is difficult to find re-employment if you use a resignation agent."

6. Satisfaction with new employment after using a resignation agent

A combined 69% were satisfied with their new employment, with 43% "very satisfied" and 26% "satisfied." Including "neutral," 92% were not dissatisfied with using a resignation agent.

7. Changes in annual income after changing jobs

32% "increased," 40% "remained the same," and 28% "decreased." A total of 72% were able to maintain or increase their annual income.

8. How did working conditions change compared to the previous job after changing jobs?

"Improved interpersonal relationships" was the most common at 37%, and most of the responses were generally positive. On the other hand, "worsened" was 0%. This indicates that after using a resignation agent, people were able to find employment with better working conditions than their previous job.

9. Were you asked about your experience using a resignation agent during job interviews?

93% responded "I was not asked." This indicates that in reality, cases where the use of a resignation agent is viewed negatively in interviews rarely occur.

10. Did you disclose your experience using a resignation agent during job interviews? (Voluntary / Valid responses = 14)

Of the 14 people who responded voluntarily, 21.4% answered "I disclosed it," and 57.1% answered "I did not disclose it." However, even when disclosed, no cases were confirmed where this led to rejection.

11. Did you receive negative reactions from former superiors or colleagues about your use of a resignation agent?

54% responded "Not applicable (no contact after resignation)," 31% "not at all," and 21% "on social media/through acquaintances." Only 3% directly received negative comments.

12. What do you think about the opinion that "people who use resignation agents cannot succeed anywhere"?

A combined 78% denied the view that "people who use resignation agents cannot succeed," with 48% saying "I don't think so at all" and 30% saying "I don't really think so."

13. Did using a resignation agent have any negative impact on your subsequent career?

A combined 73% answered that there was no negative impact on their career, with 60% saying "not at all" and 13% saying "hardly any." On the other hand, "negative impact (occurred/somewhat occurred)" was 0%.

14. If you had not used a resignation agent, what would have happened to you?

"I would have been more mentally distressed" was the most common answer at 52%. On the other hand, "I think I could have resigned on my own" was only 5%.

15. Would you recommend resignation agents to someone with similar problems?

A combined 81% answered "I would recommend it" (48%) and "I would strongly recommend it" (33%). Over 80% of users recommend using resignation agents to those facing similar problems.

16. Type of resignation agent recommended to those considering using one

"Labor union resignation agents" were recommended by 58% of Retirement Agent Roki users, making it the most popular choice. This was followed by "lawyer resignation agents" at 38% and "private resignation agents" at 4%. Labor union-based resignation agents, including Retirement Agent Roki, are likely recommended due to their reasonable fees and ability to negotiate with companies.

17. Would you use a resignation agent again if you needed to resign?

45% answered "I would use it" if they needed to use a resignation agent again, and 51% answered "I don't know." Only 4% answered "I would not use it."

Q18. What is the most important factor when choosing a resignation agent?

"Ability to negotiate with the company" was overwhelmingly the most important factor at 59%. This was followed by "customer reviews" at 18% and "price" at 15%. "Being able to negotiate with the company and reliably resign" was considered more important than price.

Q19. Appropriate price for using a resignation agent

"10,000 to 20,000 yen" was the most common answer for the appropriate price at 69%. On the other hand, only 9% answered "less than 10,000 yen."

Q20. What are your thoughts now on having used a resignation agent? (Voluntary response)

35 voluntary responses were received from Retirement Agent Roki users. Representative answers are excerpted below.

⚫︎ I am very grateful that I was able to resign from my previous job using a resignation agent and immediately find work in the same field.

⚫︎ The resignation was smooth and the service was polite. I am grateful.

⚫︎ The stress and anxiety leading up to resignation disappeared, and I was able to switch my mindset. I hesitated about whether it was okay to rely on a resignation agent until I used one, but I wanted to change my situation quickly, so I used the service. I am glad I used it to protect my mental health.

⚫︎ I was mentally exhausted, so it was a great help.

⚫︎ It was good that I was able to resign smoothly by using a resignation agent. Also, I strongly felt that I want to work for a company where I don't need to use a resignation agent. I was able to resign smoothly.

⚫︎ I felt a lot of stress during the resignation process, so it was good to use an agent.

⚫︎ The atmosphere made it impossible to say I wanted to quit, and I had to endure it, which affected my health and made me cry every day. Thanks to Retirement Agent Roki, which I asked my son to help me with, I was able to resign smoothly. It was surprisingly easy. My health has improved now, and I am living with a smile. Thank you very much.

⚫︎ I am truly glad that I was able to quit decisively using an agent when I couldn't say it because I was weak. I feel refreshed and ready to move on.

⚫︎ I was at my limit mentally and physically, and quite distressed. Honestly, I used the resignation agent as a last resort, but I am truly glad I chose to resign then. I have since changed jobs and am now working in a much more comfortable environment than before. Thank you very much for your prompt support and for giving me the opportunity to restart.

⚫︎ I feel like I have regained my freedom. I have a strong sense of being freed from the "curse" of my previous job, and I feel really good.

⚫︎ I was forced to work as a store manager on an part-time basis and could not resign without using a resignation agent. I have now transitioned to a full-time position, so using a resignation agent was a stepping stone to taking a new step! Thank you very much!

⚫︎ I inquired with multiple agents and felt that Roki's explanations and immediate responses were trustworthy, and I strongly feel that it was good that I chose Roki in the end.

⚫︎ Honestly, I was wondering how it would go, but they responded quickly and I was able to quit right away, which was a great help. I don't think I would be where I am today if I hadn't used an agent, so I am very grateful.

⚫︎ I am glad that my family and I have taken a step towards a new life!

⚫︎ I used the service because I was at my limit due to stress. As a result, I was able to find re-employment quickly, receive unemployment benefits, and my health has improved. Thank you very much.

⚫︎ It is a very easy-to-use service, and I think people who are struggling should use it.

Summary

⚫︎ 86% of resignation agent users are full-time employees.

⚫︎ Approximately 70% (68%) have already found new employment, with a satisfaction rate of 69% (43% very satisfied + 26% satisfied).

⚫︎ 72% maintained or increased their annual income, and 0% experienced "worsened" working conditions.

⚫︎ 93% were not asked about it in interviews, and 73% experienced no negative impact on their career (0% experienced "negative impact").

⚫︎ 52% would have been "more mentally distressed" if they hadn't used the service.

⚫︎ 81% recommend resignation agents. Labor union-based agents are the most recommended type at 58%.

These findings indicate a significant gap between the perspective and image of employers, who are "cautious about hiring" and view it as "disadvantageous for re-employment," and the actual career paths of individuals who have used resignation agents. Resignation agents are becoming an important means for workers who have reached their physical and mental limits to safely leave their workplaces and move to better environments.

As this survey shows, resignation agents are not the end of a career, but a positive restart towards a better life. For those who are thinking "I want to quit but can't do it myself," using a resignation agent is an effective option, and you should not blame yourself or bear the burden alone.

We are not mere message carriers like private resignation agent services. We can negotiate with companies, which private resignation agent services cannot do. Furthermore, Retirement Agent Roki has strengths that other labor unions and private resignation agents do not.

If a company seeks damages or disciplinary dismissal due to a sudden resignation through a resignation agent, our union's affiliated lawyers will handle the matter with the company at no additional cost. Our support system to protect users is comprehensive.

We, the Labor Standards Investigation Union, which operates "Retirement Agent Roki," will continue to support workers in exercising their right to resign, protected by the Labor Standards Act, and regaining their own lives.

Contact Information

Labor Standards Investigation Union

Executive Director Sachiko Tanimoto

Address: 1-14-39 Shinmachi, Nishi-ku, Osaka-shi, Osaka 530-0001, Japan, Nipo Tachibori Building 405

Phone Number: 06-4400-2617

E-mail: [email protected]

Retirement Agent Roki: https://rouki.help/

Labor Standards Investigation Union: https://rouki.help/union

Survey conducted by: Labor Standards Investigation Union (Operator of Retirement Agent Roki) / 100 valid responses (14 for Q10 only)

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  • Source: PR TIMES
  • Category: Survey