Ascend Launches 'RecACE plus for Aspire' Integrating Call Recording/AI Transcription with NEC Platforms' Communication Gateways

Ascend Corporation (Headquarters: Shinjuku-ku, Tokyo; CEO: Hiroshi Sato) announces the launch of 'RecACE plus for Aspire,' an integration product connecting its AI-powered call recording and transcription service, 'RecACE plus,' with NEC Platforms' communication DX gateways: 'UNIVERGE Aspire WX,' 'UNIVERGE Aspire WX plus,' and 'UNIVERGE Aspire 6' (collectively, the NEC Aspire series), via a VoIP unit. The development of this integration was carried out by Ascend, and the sales will be handled by Ishiwata Denki Co., Ltd. (Headquarters: Chuo-ku, Tokyo; President: Hideaki Ishiwata).

Overview of Integration With this product, 'RecACE plus' connects to the NEC Aspire series via a VoIP unit, enabling more flexible support for telephony environments compared to the traditional 'RecACE plus' that connects directly to external lines. The NEC Aspire series is a key telephone system with a cumulative domestic shipment record of 400,000 systems, providing an extensible and flexible communication foundation. This integration allows for the deployment of 'RecACE plus' leveraging PBX environments, further supporting DX in enterprise telephony.

Previous Challenges and Solutions 'RecACE plus' was previously provided primarily based on Hikari-denwa environments, facing several challenges: - Constraints on available lines: Limited to verified lines, mainly Hikari-denwa. - Carrier dependency: Provided only through specific carriers, such as NTT-affiliated lines. - Lack of recording guidance: Unable to provide recording guidance in some cases.

Effects of this Integration This integration with the NEC Aspire series resolves all the above challenges: - Supports diverse line environments by enabling connection via PBX. - Improves deployment freedom by enabling carrier-independent operation. - Enables the provision of recording guidance through PBX features and configurations. As a result, 'RecACE plus' has evolved into a service applicable to a wider range of companies and organizations.

Future Outlook Through this integration, Ascend will strengthen its support for PBX environments in mid-to-large-sized offices and further promote operational visualization and efficiency centered on call recording. Additionally, in collaboration with Ishiwata Denki Co., Ltd., the exclusive sales partner for 'RecACE plus for Aspire,' we will enhance our sales and implementation support structure for enterprises nationwide.

About 'RecACE plus' 'RecACE plus' is an AI-powered call recording service developed and provided by Ascend. In addition to recording call content, it provides AI-based transcription, summarization, search, and cloud storage, supporting the unified recording, sharing, and utilization of phone responses. It is increasingly used for customer harassment prevention and avoiding disputes, and is widely deployed in industries such as law, medicine, local government, real estate, logistics, education, retail, and food service.