[AI for Municipality Main Lines] Real-world cases of 'Real-time Voice AI' in Call Centers and TV Shopping to be revealed on July 30

A New Era of Phone Response Powered by Real-time Voice AI

Against the backdrop of worsening labor shortages, the automation of telephone responses using AI is rapidly advancing in both corporations and municipalities. However, many organizations hesitate due to concerns about decreased customer satisfaction from mechanical responses or the difficulty of handling complex conversations.

In this environment, 'Real-time Voice AI,' which can interact naturally by reproducing human-like pacing and 'pauses,' has begun operating in actual fields such as TV shopping order centers and municipality main telephone lines.

Special Seminar Overview at 'Ipros AI 2026 Summer'

Ipros Co., Ltd. will host a special lecture by Masanori Morishita, CEO of Verbex Co., Ltd., during the exhibition on Thursday, July 30, 2026. The lecture will reveal the latest practical cases in call centers, TV shopping, and local governments.

- **Seminar Title**: What is the optimal combination of humans and voice AI? Latest practical cases from call centers, TV shopping, and municipalities. - **Speaker**: Masanori Morishita (CEO, Verbex Co., Ltd.) - **Date & Time**: Thursday, July 30, 2026, 12:20–12:50 - **Venue**: Ariake GYM-EX, Venue B

Key Highlights of the Seminar

The lecture will focus on the following four points: 1. **Achieving Natural Conversation**: Explanation of the latest technology that reproduces human pacing and 'pauses.' 2. **Revealing Practical Cases**: Business scope and results in TV shopping and local governments. 3. **Role Sharing between Humans and AI**: Practical coexistence models discovered through field operations. 4. **Transformation of Business Design**: New possibilities brought by voice conversational AI.

About 'Ipros AI 2026 Summer'

This large-scale event is billed as 'An exhibition where you can find AI you can use from tomorrow.' It brings together the latest solutions for corporate challenges, including management issues, sales and marketing, and physical AI/robotics.

- **Dates**: Wednesday, July 29 – Friday, July 31, 2026 - **Venue**: Ariake GYM-EX (1-10-1 Ariake, Koto-ku, Tokyo) - **Participation**: Pre-registration required (Free)

Official Website: https://ex.ipros.jp/expo/iprosai/