APCommunications Signs Reseller Partner Agreement with PagerDuty

APCommunications Signs Reseller Partner Agreement with PagerDuty

APCommunications (Headquarters: Chiyoda-ku, Tokyo; President: Takeshi Uchida) announced that it signed a reseller partner agreement on April 2, 2026, with PagerDuty KK (Headquarters: Minato-ku, Tokyo; President: Nobuyuki Yamane), the provider of the incident management platform 'PagerDuty'.

### Background of the Partnership

In recent years, as IT systems have become more sophisticated and complex, rapid incident response and reducing operational burdens have become critical challenges for companies. In environments combining multiple monitoring tools and cloud services, dispersed alerts and siloed response processes are key factors leading to lower operational efficiency. APCommunications has previously provided automation support for network operations, primarily using Ansible. With this agreement, the company will enhance its automation support to include post-incident response processes, establishing a framework to provide comprehensive support from design and build to operation.

### About the PagerDuty Partner Program

The PagerDuty Partner Program is a system designed to improve the sales and technical capabilities of partner companies through sales, technical, and marketing support.

Through this agreement, APCommunications will strengthen its implementation and operational design structure by accessing systematic training and certification programs for PagerDuty products. This will enable the company to assist in configuring systems and standardizing operational processes tailored to customers' environments, providing consistent support from deployment to operational design and utilization.

Furthermore, by utilizing validation environments and strengthening technical support, APCommunications will provide a structure that allows for rapid assessment of requirements and Proof of Concept (PoC) execution, ensuring smooth transitions from feasibility decisions to production deployments.

### Future Outlook

APCommunications will combine its expertise in network automation with PagerDuty to strengthen its incident management process design and implementation support. Additionally, the company plans to standardize incident response by developing disaster recovery playbooks.

For these implementations, the company will leverage its track record in design and automation development to provide end-to-end support, covering requirement organization, design, implementation, and operational planning. It will conduct system configurations based on PagerDuty's feature characteristics and compatibility with existing environments to provide implementations tailored to each client's specific needs.