Cloud-based CTI "CT-e1/SaaS" Begins Integration with Telephone Line Service "TramLine"

ComDesign Inc. (Headquarters: Hirakawacho, Chiyoda-ku, Tokyo; President & COO: Ryōyuki Fujimori), which provides the cloud-based CTI "CT-e1/SaaS" for contact centers as a monthly service, has begun integration with the telephone line service "TramLine" provided by Tram System Inc. (Headquarters: Meito-ku, Nagoya-shi, Aichi; President: Yukihiro Kajita; hereinafter referred to as Tram System).

This integration will enable contact centers using "CT-e1/SaaS" to flexibly combine "TramLine," which balances low cost and high call quality, as their telephony lines, allowing them to optimize communication costs while maintaining call quality.

Significance of the Integration

This integration combines "TramLine," with its strengths of low cost and high call quality, and "CT-e1/SaaS," a telephony-specialized mashup platform, to offer new options and value to contact centers. Both companies view this integration as the first step in their collaboration and envision the following prospects respectively.

Tram System - Towards a New Market in the Telephony Field

Tram System views this integration as a foothold into a new market in the telephony field. The integration with "CT-e1/SaaS," which is reasonably priced yet widely used in the enterprise domain, is the first step in this direction. Furthermore, the high compatibility with a wide range of AI solutions, with "mashup" as a keyword advocated by "CT-e1/SaaS," is considered a foundation for responding to user needs for future AI utilization and providing a wide range of solutions, positioning the collaboration with "CT-e1/SaaS" as highly valuable.

ComDesign - Further Deepening Customer-Centric Collaboration

ComDesign believes that being able to offer "TramLine," which has earned trust in the enterprise domain for its low cost and call quality, in combination will further contribute to the synergy between the two companies. In addition, the customer-centric service provided by Tram System is considered to have increasingly rare value in the rapidly changing contact center field. Starting with the integration with "TramLine," ComDesign will further deepen its collaboration with Tram System in the future.

About "TramLine"

"TramLine" is a telephone line service provided by Tram System Inc. By utilizing the lines of major telecommunications carriers, it ensures call quality equivalent to that of major carriers while achieving reasonable call charges through its proprietary system. It can be introduced without changing existing equipment, thus reducing initial investment and enabling communication cost reductions immediately after implementation. Furthermore, it offers cloud plans that support nationwide regional numbers (0AB-J numbers) and toll-free numbers, as well as a dedicated support desk available 24/7/365, catering to the needs of a wide range of scales, from small and medium-sized enterprises to enterprises and multi-site contact centers.

For details, please refer to the URL below.

https://tramsystem.co.jp/vaas

About "CT-e1/SaaS"

"CT-e1/SaaS" is a cloud-based CTI service provided by ComDesign. In addition to the benefits of cloud services such as low cost and no need for dedicated equipment, it features a high degree of functional comprehensiveness and flexible customization for each adopting company, and has been adopted by over 1,950 tenants and 34,000 seats in total. For details, please refer to the URL below.

https://comdesign.co.jp/

About the Mashup Concept

"Mashup" is a philosophy that ComDesign advocates as the core concept of "CT-e1/SaaS." Centered around a telephony platform, it features the ability to flexibly and easily combine various systems and services, such as AI solutions like CRM, speech recognition, and generative AI, as well as line services. This allows contact centers to gradually adopt optimal functions and services according to their own challenges and needs without incurring high initial investment or operational burdens.

The current integration with "TramLine" is one such initiative to expand this "mashup" concept into the line service domain. ComDesign will continue to contribute to the improvement of contact center value through integration with a wide range of solutions starting from telephony.

Tram System Inc.

Since its founding in 2008, the company has been developing cloud voice communication services using infrastructure engineering. It provides innovative solutions including cloud PBX (UCaaS), cloud contact center systems (CCaaS), and cloud telephone line services (VaaS). Tram System supports corporate growth through the optimization of communication infrastructure, while staying close to the customer's perspective.

https://tramsystem.co.jp/

ComDesign Inc.

ComDesign was founded in 2000. In 2008, it began offering the cloud-based CTI service "CT-e1/SaaS." With its self-developed architecture offering high scalability and the "CXaaS" service model that can respond meticulously to user needs, it is supported by contact centers of all industries, from small to large scale.

*What is CXaaS (Customer Experience as a Service)?

CXaaS is a service model that provides not only cloud CTI functions required by contact centers and their development, but also the necessary support system by specialized engineers until utilization, all for a fixed fee.

Related Book: "CXaaS: A New Cloud Service Model for "Proactive IT Utilization"" (Shoeisha)

Contact Information

Inquiries regarding "TramLine"

Tram System Inc.

Contact: Business Promotion Group

Phone: 050-3816-3281

E-Mail: [email protected]

Inquiries regarding "CT-e1/SaaS"

ComDesign Inc.

Phone: 050-5808-5500

E-Mail: [email protected]

Inquiries regarding this release

Tram System Inc.

Contact: Customer Success Team

E-Mail: [email protected]

ComDesign Inc.

Contact: Sales & Marketing Group, Terao (Nozomi)

Phone: 050-5808-5500

E-Mail: [email protected]

*Company names, product names, and service names mentioned in this document are registered trademarks or trademarks of their respective companies.

*Information published in this press release is current as of the date of announcement. Please note that it may be subject to change without notice.