RESERVA Booking System Releases "API Integration Function" for Service Providers to Enable Data Linking

Control Technology Inc. has added an "API Integration Function" to its RESERVA booking system for service providers. This function allows API access to service booking and customer information managed by RESERVA, enabling automatic integration with internal systems, CRM, SFA, and BI tools. This facilitates the utilization of data after service provision across various systems, promoting data-driven operations in service management, including analysis of booking status, customer management, report generation, and operational improvements.

Details of the "API Integration Function"

Background of the Function Release The service provider type is used across a wide range of industries and applications, including consultation services, appointment bookings, repair requests, various procedures, counseling, lessons, and treatment services. In managing these, booking and customer information are not just for confirming appointments or usage plans, but are crucial data essential for business operations, such as customer support, managing usage history, understanding booking status by service, sales forecasting, and planning customer acquisition strategies.

In recent years, there has been a growing need to import booking and customer data into internal databases, CRM/SFA systems like Salesforce, HubSpot, and kintone, and BI tools like Tableau, Looker Studio, and Power BI, to utilize them for customer management, booking status analysis, report generation, management decision-making, and operational improvements.

To support such data utilization, RESERVA is launching API provision for the service provider type to automatically acquire booking and customer information. This API will enable automatic integration of service booking and customer information managed by RESERVA with various systems, allowing for more flexible data utilization in service operations.

What Can Be Achieved with This Function

(1) Reduced Burden of Data Acquisition Tasks By enabling automatic API access to booking and customer information, the effort required for CSV output, manual input, and reflection in various systems can be reduced.

Making it easier to incorporate booking data into existing workflows leads to increased efficiency in daily booking management and operational tasks related to service provision.

(2) Improved Management Accuracy Through Data Reference Booking and customer information can be more easily utilized in tasks such as confirming appointments or usage plans, customer support, and managing usage history.

By being able to view and utilize booking details, application history, customer information, etc., on various systems, it helps prevent omissions in sharing among staff and transcription errors.

(3) Expanded Utilization in Various Systems By automatically acquiring RESERVA booking and customer information via API, it becomes easier to utilize them in various systems such as Salesforce, HubSpot, kintone, and internal CRM/SFA.

Furthermore, by combining with BI tools like Tableau, Looker Studio, Power BI, and internal dashboards, it allows for visualization of booking numbers by service and store, usage status, cancellation status, etc., which can be used for operational improvements and planning customer acquisition and marketing strategies.

Check how to set up the "API Integration Function"

RESERVA Related Links ▼ Official Website: https://reserva.be/ ▼ Function List: https://lp.reserva.be/function/ ▼ Pricing Plans: https://biz.reserva.be/price/

*As of July 2026, the "API Integration Function" is available for the Service Provider Type, School Type, Event Type, and Facility Type on the Suite Plan.

Control Technology Inc. will continue to support the digitalization of booking reception, booking information management, and reception services through the "RESERVA" booking system, and will strive to create a booking environment that is convenient for both businesses and users.

【Company Profile】 Company Name: Control Technology Inc. Established: August 2013 Representative: Shuichi Tanimoto Location: 5F, Shinagawa Intercity Tower B, 2-15-2 Konan, Minato-ku, Tokyo 108-6105 Business Activities: Development and operation of the cloud-based booking system "RESERVA" and various industry-specific booking solutions Company HP: https://tech.controlgroup.jp Certifications: ISMS (ISO/IEC 27001:2022) ISMS Cloud Security (ISO/IEC 27017:2015)