FANCL Corporation will reopen its 'FANCL Hankyu Umeda Main Store' on Wednesday, May 20, 2026. The store has been revamped as FANCL's first 'fully face-to-face customer service' type store. Without dis
FANCL Corporation will reopen its 'FANCL Hankyu Umeda Main Store' on Wednesday, May 20, 2026. The store has been revamped as FANCL's first 'fully face-to-face customer service' type store. Without displaying products on the floor, the store introduces a style where staff listen carefully to each customer's concerns and requests after receiving a numbered ticket, handling everything from product suggestions to checkout. The store design adopts the new corporate logo and a white and blue theme, providing a comfortable and honest space. A campaign offering 500 points for purchases over 5,000 yen will be held until June 9.
FACT BOX
- Source: PR TIMES
- Category: Event
FAQ
When will FANCL Corporation reopen its Hankyu Umeda Main Store, and what is the significance of the date?
The store will reopen on Wednesday, May 20, 2026, marking its first fully face‑to‑face customer‑service concept launch.
What is the new fully face‑to‑face customer service format introduced at the revived FANCL Hankyu Umeda Main Store, and how does it differ from conventional floor‑display retail?
The store eliminates floor‑displayed merchandise, uses a numbered ticket system, and staff listen to individual concerns before suggesting products and handling checkout, contrasting with traditional self‑service aisles.
Which corporate branding elements are incorporated in the redesign of FANCL's Hankyu Umeda Main Store, and what specific color palette does the interior feature?
The redesign adopts FANCL's new corporate logo and employs a clean white and blue color scheme to create a comfortable, honest atmosphere for shoppers.
What promotional campaign will run at the reopened FANCL Hankyu Umeda Main Store, including the points awarded, the qualifying purchase amount, and the campaign's end date?
Customers earning purchases over 5,000 yen will receive a bonus of 500 points, and the campaign will continue through June 9, 2026.
How does the numbered ticket system function at the newly designed FANCL Hankyu Umeda Main Store, and what impact does it have on the overall shopping and checkout experience?
Shoppers take a numbered ticket upon entry, wait for staff to call their number, then receive personalized product advice and complete payment, ensuring a focused, consultative shopping journey.