Are You Ignoring the Risks of "One-Person Operations"? AI Knowledge Base "Know+" Launches Service for Solo Back-Office Staff in SMEs, Begins Recruiting Trial Companies.

Fixpoint Inc. (Headquarters: Meguro-ku, Tokyo; Representative Director: Masaki Sankaku) has launched services for "solo operators" who handle back-office tasks in small and medium-sized enterprises (SMEs), such as accounting, human resources, labor, and IT management, for its AI knowledge base "Know+", which has been in beta since April 2026. We are also beginning to recruit trial companies.

Know+ is a platform that uses AI to automatically collect unformalized business knowledge scattered across chat and business tools, converting and accumulating it into stock information such as manuals and FAQs. It resolves the structural issue of "operations not running without a specific person in charge" and supports organizational knowledge assetization and business continuity planning (BCP).

Background: Why Know+ Focuses on Solo Operators

1. From System Operation Automation to Knowledge/Task Automation and Human Resource Development

Through our system operation automation platform "Kompira," we have contributed to efficiency by automating routine tasks in IT departments. From this experience, we believe that the key to standardizing and streamlining operations lies in "organizing and utilizing knowledge."

In many SMEs, departments such as accounting, human resources, labor, and IT management are largely handled by one or two dedicated staff members. Business know-how and response histories are scattered across different locations like task management tools and chat applications. This reliance on specific individuals creates a risk of operational disruption every time there is an unexpected absence, transfer, leave of absence, or resignation. The increase in handover workload and the expansion of recruitment and training costs are also rooted in this dependency structure.

2. Towards a System for Transforming Organizational Know-How into "Information Assets"

Many frontline staff members are aware of the risks of dependency but are caught in a vicious cycle of being too busy with daily tasks to create manuals. "Know+" aims to solve this problem by applying the "automation" know-how we have cultivated. Instead of simply "managing" knowledge, it provides a system where AI automatically generates and updates manuals and FAQs from daily interactions, acting as a proxy for the person in charge to support the organization.

What is Know+?

"Know+" is a platform that transforms the know-how of frontline operations, which tends to become personalized, into knowledge that anyone can use. It reduces the effort of "searching" and "organizing," creating an environment where staff can concentrate on their core duties. By formalizing the knowledge residing in individuals' minds, it supports stable operational management and improves the productivity of the entire organization.

Beta Service for Solo Operators

The beta version specifically offers the following three functions for "solo operators" who handle entire operations with a small team (often just one person) in departments such as accounting, human resources, labor, and IT management:

Automatic Conversion of Flow Information to Stock Information

Automatic Conversion of Flow Information to Stock Information: AI automatically collects interactions (flow information) accumulated daily in chat and business tools. Daily interactions automatically turn into knowledge, eliminating the need for organization.

AI Learns and Organizes Automatically 24/7: AI automatically generates and updates FAQs and procedure manuals from the collected information. Manual creation by hand is no longer necessary, allowing staff to focus on their primary tasks.

AI Instantly Answers and Resolves Employee Questions: Based on the accumulated knowledge, AI answers questions in a chat format. Inquiries to the person in charge are significantly reduced, improving the operational speed of the entire organization.

By implementing Know+, repetitive inquiries to staff will decrease, the effort of manual creation will be eliminated, and an environment will be prepared to guard against risks during staff absence. Know+ provides value by structurally resolving the dependency where "operations cannot run without me."

It can be utilized in situations such as manual creation, internal FAQs, and automatic response logs, regardless of job type (accounting, HR, labor, IT management, etc.). It is designed with a focus on practical usability, including direct integration with highly popular SaaS products in Japan and AI generation with clear reasoning.

For specific use cases and service features, please visit the dedicated service site.

Know+ Service Site for Solo Operators

https://knowtus.jp/alone-work

Outlook: What Know+ Aims For

Fixpoint Inc. will evolve "Know+" into a "strategic information sharing infrastructure" that supports the overall utilization of corporate knowledge, based on the technology cultivated in "automation" of system operations.

By accelerating the circulation of knowledge within organizations through AI and maximizing corporate "wisdom," we will contribute to building "strong organizations" that can thrive in a rapidly changing era.

Recruitment of Know+ Trial Users and Partner Candidates

To commemorate the launch of the beta service for solo operators, we are recruiting trial user companies that will build the "next-generation information sharing infrastructure" with us and engage in organizational transformation, as well as potential partner companies that will cooperate in the deployment of this service.

1. Benefits of Trial Participation (Limited Perks)

Free usage during the beta period

Free implementation and utilization support tailored to your company's challenges

Priority feature development and improvements based on feedback

2. Recruitment Guidelines

Target Audience: "Solo operators" who handle entire operations with a small team in accounting, human resources, labor, IT management, legal affairs, etc., or their company representatives. We particularly welcome those facing challenges with "knowledge dependency," "delays in manual creation," and "handover/BCP measures." Companies wishing to collaborate or form sales partnerships with this service are also encouraged to inquire.

Application Method: Please contact us via the website below.

Service Name: "Know+"

Service Format: SaaS (Software as a Service)

Site URL: http://knowtus.jp/alone-work

[Company Profile]

Company Name: Fixpoint Inc.

Representative Director: Masaki Sankaku

Headquarters Location: Meguro-ku, Tokyo

Business Activities: Development and provision of the IT system operation automation platform "Kompira," development of AI-powered solutions, IT consulting services

URL: https://www.fixpoint.co.jp/