Report Released on the Impact of Generative AI in In-Basket Exercises for Managers

Management Service Center (MSC), headquartered in Chiyoda-ku, Tokyo, led by President Sachiko Wakita, has collaborated with BAKUTAN Inc., a University of Tokyo Matsuo Lab startup specializing in HR AI research, to publish a report on the impact of Generative AI on in-basket exercises for managers. The report examines two key areas: the impact of AI-assisted responses on assessment results and the potential for AI to support grading and evaluation. Key findings indicate that AI usage does not lead to a uniform increase in scores but rather causes shifts in rankings. While AI is effective for evaluation support, it cannot fully replace human judgment, especially in interpersonal dimensions. The verification involved 32 MSC consultants comparing self-generated responses with AI-assisted ones. MSC plans to continue exploring assessment methods suitable for the 'With AI' era.