RemoteLOCK Integrates with 'GovTech Express' to Automate Facility Booking to Unlocking via LINE

The smart lock "RemoteLOCK" provided by RemoteLOCK Japan has started system integration with the "GovTech Express" (Smartphone City Hall) provided by Bot Express Inc. (Headquarters: Minato-ku, Tokyo, CEO: Kazuki Nakajima).

Traditionally, the management of public facilities placed a heavy burden on staff members due to physical key handovers, window services, and on-site support. By integrating GovTech Express with smart locks, the process from facility reservation to unlocking operations is seamlessly connected, alleviating the administrative workload associated with key management.

Previously, GovTech Express had achieved unlocking operations linked to facility reservations through an integration with SwitchBot. With this new support for RemoteLOCK, municipalities can now choose a more suitable smart lock depending on the facility size and installation environment. The operation of public facilities utilizing the GovTech Express reservation function and RemoteLOCK integration is planned to begin in Gamagori City, Aichi Prefecture.

Features of the GovTech Express Facility Reservation Function

- End-to-end Process on LINE: From Reservation to Payment and Notification Residents can complete everything from checking facility availability, applying for reservations, making online payments, to receiving usage guides on LINE. There is no need to install dedicated apps or register new IDs. Because procedures can be done through the familiar LINE app, it is user-friendly for residents and allows municipalities to centralize reception tasks that were previously scattered across phone calls, service windows, and paper forms.

- Supports Lotteries, Waitlists, and Direct Messaging to Users The system accommodates varying operational rules for each facility, such as lottery reservations, waitlists, and restrictions based on user categories. It allows for bulk reminders and emergency notifications to be sent to users, and individual messages can be guided through a follow-up function. Automated notifications for lottery results or waitlist advancements reduce the management burden on staff.

- Built with AI, Streamlining Management Operations With GovTech Express, reservation forms and guidance tailored to facility types and operational rules can be built simply by instructing the AI. It can automatically generate use permits based on application data and notify the necessary users via LINE. The system digitalizes post-reservation confirmations, communications, approvals, and data aggregation, lessening staff workload.

System Architecture

The government-exclusive conversational application "GovTech Express," developed by Bot Express, uses Salesforce as its platform. Salesforce is registered under "ISMAP," a system evaluating and registering cloud services that meet the security requirements set by the Japanese government. Even data inputted via LINE is stored exclusively within the Salesforce system.

Details: https://note.bot-express.com/n/ne05e2cbc12e9

About the RemoteLOCK and GovTech Express Integration

- Auto-issuance of Passcodes Based on Reservation Data Linked to received reservation information, passcodes for unlocking can be automatically issued and provided according to the facility and usage time. It supports operations that notify users before their reservation time, reducing the need for staff to individually contact users with PINs or provide manual guidance. This prevents omissions and human errors, streamlining unlocking operations.

- Direct Entry Using Codes Received via LINE Users can enter the facility using the unlocking passcode received on LINE. There is no need to pick up keys at a counter or return them after use, allowing for a smooth process from booking to the day of use. It is highly convenient for residents while minimizing the burden on staff to handover and verify returned keys.

- Supporting Unmanned and Labor-saving Operations at Night and on Holidays The smart lock integration enables facility use without the premise of staff presence or window support. It supports contactless operations including nights and holidays, realizing public facility management that is highly accessible to residents while reducing staff workload. This also leads to extended operating hours and increased opportunities for facility use.

About RemoteLOCK

RemoteLOCK is a Wi-Fi-connected smart lock equipped with cloud management capabilities.

Because entry is possible via PINs, FeliCa, or QR codes, it is highly compatible with operations at facilities used by unspecified large numbers of people, balancing security assurances with labor-saving operations. It can be installed on indoor swing doors, sliding doors, and automatic doors, and can also be utilized as a key box type. This makes it suitable for a wide range of facility types, including gymnasium entrances, school gates, assembly halls, and community centers.

Currently adopted by over 170 municipalities, it also supports small-start implementations using regional future grants or through proof-of-concept experiments.

Inquiries: Local Government Team, RemoteLOCK Japan Co., Ltd.