Hakuhodo SYNVOICE Adds Real-time Monitoring Feature to AI Sales Support App "voice value"

Hakuhodo SYNVOICE Inc. (Headquarters: Chiyoda-ku, Tokyo; President and CEO: Toshikazu Konno) is pleased to announce the addition of a new "Real-time Monitoring Feature" to its application "voice value," which records, summarizes, and analyzes sales negotiations using AI. This new feature visualizes the status of negotiations in the sales field in real-time.

This function enables managers in back offices or headquarters to grasp the content of ongoing negotiations through automatically summarized text every five minutes. This minimizes the time lag for consultations and instructions with field staff, creating an environment where higher quality proposals can be made without keeping customers waiting. Furthermore, it contributes to appropriate "management and supervision" and strengthened governance not only within stores but also in remote sales activities such as door-to-door sales and route sales.

Background of the Development of the "Real-time Monitoring Feature"

In traditional face-to-face sales and sales fields, when advanced judgment or decision-making on proposal direction was required, sales staff would have to return to the back office or explain the situation from scratch to a manager at headquarters via phone or other means to seek instructions. This operational process had issues such as "taking a long time to explain the situation, causing customers to wait for extended periods" and "the nuances of the on-site situation not being fully conveyed to managers through verbal reports alone."

To solve these issues, "voice value" has developed the "Real-time Monitoring Feature" that transcribes and summarizes ongoing negotiations in real-time and shares them with managers in remote locations.

Three Features and Benefits of the "Real-time Monitoring Feature"

[Feature 1] Catch up with the "Now" of Negotiations with Automatic Summaries Every 5 Minutes

The AI automatically summarizes the negotiation content recorded in the sales field every five minutes and displays it on the app. Managers can instantly grasp the phase of the negotiation and customer reactions without having to re-listen to long audio recordings.

[Feature 2] Start Consultations from a "Situation Understood" State, Significantly Reducing Consultation Time

When sales staff return to the back office, managers already understand the negotiation situation, eliminating the need for explanations from scratch. Discussions on "next proposal direction" can begin immediately, dramatically improving the speed of guidance and collaboration.

[Feature 3] Do Not Keep Customers Waiting, Improve Customer Experience (CX)

By speeding up internal information sharing, the time customers are kept waiting in reception areas or negotiation rooms is minimized. Timely and accurate second proposals become possible, achieving both an increase in closing rates and customer satisfaction.

Anticipated Usage Scenarios

High-value negotiations such as in car dealerships and real estate:

Field sales staff and store managers/supervisors in the back can collaborate in real-time to expedite decisions on optimal discount and option proposals.

Financial institution counter and face-to-face sales:

Back-office staff monitor compliance status and customers' latent needs, issuing immediate follow-up instructions.

Door-to-door sales and route sales (field sales):

Enables managers at headquarters or branch offices to "manage and supervise" negotiation status in real-time during outdoor sales activities or store visits where direct travel to/from home and solo operations are common. Supports early detection of issues, maintenance of appropriate governance, and precise remote operational guidance.

About "voice value"

"voice value" is an application that records the audio of negotiations and customer service interactions and automatically summarizes and analyzes them using advanced AI technology. It contributes to improving corporate sales productivity by supporting the visualization of sales activities, knowledge sharing among high performers, and compliance enhancement.

https://www.synvoice.co.jp/product/voice-value/

[Company Profile]

Company Name: Hakuhodo SYNVOICE

Location: Kanda Misaki-cho Building 5F, 3-6-12 Kanda Misaki-cho, Chiyoda-ku, Tokyo

Business Activities: Development and provision of solutions and applications utilizing voice AI

URL: https://www.synvoice.co.jp/

[Contact for Inquiries Regarding This Matter]

Hakuhodo SYNVOICE Inc. Business Division

E-mail: [email protected]

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