Launch of 'Techtouch,' a Screen Guide Function to Improve Usability of Complex Online Procedures

Hitachi Social Information Services, Ltd. (President: Hirotake Ichikawa) has announced the launch of 'Techtouch,' a screen guide function that displays operational procedures and input methods directly on web systems and online procedure screens. The company provides 'Design Solutions' for UI/UX design and improvement of administrative services and corporate systems, backed by extensive experience. By combining the no-code 'Techtouch' platform with its accumulated expertise, the company aims to realize a digital environment that is intuitive for users and reduces the burden on operators. As digitalization progresses, the complexity of online procedures and business systems has become a psychological burden for users. These issues are prevalent in various fields, including online procedures for residents promoted by local governments, internal corporate systems, and private web services. Hitachi Social Information Services has added 'Techtouch' to its 'Design Solution' menu to strengthen the 'improve while using' approach, complementing the traditional 'rebuild for usability' method. 'Techtouch' is a Digital Adoption Platform (DAP) that allows no-code installation of operational guides and hints on any web system. Without modifying existing systems, it displays real-time guides, input tips, and navigation instructions, resolving user confusion. It supports the 'last mile' of DX by accelerating user proficiency, reducing input errors, and curbing inquiries across public, financial, and manufacturing sectors. Because it can be installed without modifying existing screens, usability can be improved in a short period. Hitachi Social Information Services provides value beyond simple resale by supporting the design of optimal guide placement and sequencing. Pricing is based on individual estimates depending on system scale, number of screens, and user count.