Adevia Launches 'AI Navigator,' a Next-Generation AI Customer Service Agent for Websites

Introducing 'AI Navigator': The Next Generation of AI Customer Service

Adevia has officially launched 'AI Navigator,' a voice-enabled AI agent designed for websites. This product represents the next generation of AI customer service, capable of receiving user queries through voice or text and automatically guiding them to specific interface elements on the screen. Furthermore, it extracts UX improvement insights from conversation logs to support the continuous optimization of the website.

### 1. The Era of AI Agents In recent years, the role of AI has expanded from a basic "question-answering assistant" to an "agent" that autonomously completes tasks. While global adoption in customer support is accelerating, there is a growing demand in Japan for AI that can provide guidance including screen interaction.

### 2. Key Features of AI Navigator 1. **Voice-Activated Visual Guidance**: Users can ask questions via voice or chat. The AI not only replies but also highlights specific buttons or forms, saving users from searching. 2. **24/7 Availability**: Provides immediate response to inquiries during nights, weekends, and holidays, freeing companies from operational hour constraints. 3. **UX Improvement Loop**: All conversation logs are analyzed to identify bottlenecks. The system automatically generates reports on UX improvement points, helping the website evolve continuously.

### 3. Target Use Cases - E-commerce: Assistance with product selection and return procedures. - SaaS / B2B Services: Onboarding support and subscription plan consultation. - Financial Institutions: Navigating login and password recovery processes. - Government / Public Services: Guidance through application forms and required document instructions.