A survey by Altam Ease of 200 customer support professionals found that 46.5% feel a significant burden. While judging priority and organizing content are top challenges, staff primarily want AI to handle peripheral tasks like automatic recording (18.0%), requirement sorting (17.0%), and transcription (16.0%). The results suggest a preference for AI as a supportive "right arm" rather than a full replacement for human judgment, focusing on administrative relief.

FACT BOX

  • Source: PR TIMES
  • Category: News