mov, Inc. (CEO: Makoto Watanabe, headquarters: Shibuya-ku, Tokyo), which operates 'Hojin Lab'—Japan’s largest inbound business media—and 'Kuchikomi.com,' a unified customer acquisition platform for stores, will host an online seminar on Wednesday, July 22, from 15:00 to 16:00, aimed at restaurant owners, headquarters staff, and store managers. Participation is free.
Fukushin, which has expanded its stores locally since its founding with the concept of 'Chinese food you can eat every day,' has long valued customer feedback. From the era of handwritten surveys, the company has used customer voices in store operations and management decisions. Today, it actively collects and analyzes reviews from Google Maps and gourmet platforms to improve store operations and service quality.
This seminar will introduce Fukushin’s long-standing culture of valuing customer feedback and its practical approaches to store improvement using online reviews, supported by real examples and case studies. It is highly recommended for those seeking insights into building restaurants that are loved by local communities.
Register for the free seminar
Seminar Highlights
- Learn the philosophy behind Fukushin’s store development, which has earned long-term local loyalty - Understand practical cases of using customer feedback—from handwritten surveys to online reviews—for store improvement - Discover operational methods that go beyond collecting reviews to actually enhancing service quality
Seminar Content
The seminar will be delivered in a talk session format featuring representatives from Fukushin Co., Ltd. and mov, Inc. Mr. Jun Takahashi, President of Fukushin, will share insights into the company’s practices, which have always prioritized customer feedback to build locally beloved stores.
〈Talk Topics〉
- How was Fukushin’s culture of valuing customer feedback established? - Building systems to ensure customer feedback is not one-way communication - Practical initiatives to link customer feedback to store improvements - What it means to be a restaurant that continues to be loved
*Topics are subject to change.
Register for the free seminar
Speakers
Jun Takahashi
President, Fukushin Co., Ltd.
After graduating from an accounting vocational school, he joined a subsidiary of a listed company and worked in accounting. He later joined Fukushin, where he was promoted to store manager within a few years, then to area manager and head of sales planning. In 2005, he became President. Aiming to create 'customer joy,' he operates 28 stores in Toshima Ward as a locally rooted ramen chain.
Kenji Shimatsu
Head of Customer Success, mov, Inc.
After working in the HR and IT industries, he joined mov in March 2022. He has experience in job ad production, business planning, marketing, SEO, and content creation. Currently, as Head of Customer Success at mov, he supports marketing strategies, including local SEO using Kuchikomi.com.
Register for the free seminar
▼ For becoming a 'chosen store': MEO and review strategy with Kuchikomi.com
View Kuchikomi.com
What is Kuchikomi.com: Turning review sites into more revenue
Kuchikomi.com is a 'unified customer acquisition platform for stores' that turns domestic and international review sites into increased sales.
It supports store improvements through review analytics, increases customer acquisition from Google Maps and review sites, and reduces the workload of updating store information across multiple platforms. It also integrates with inbound-focused sites, offering multilingual store information and review analysis for inbound MEO strategies.
Used widely across industries—not only restaurants, commercial facilities, and retail stores, but also in collaboration with local governments.
<Feature 1 of Kuchikomi.com>
Connect with 32 sites including your own website! Manage store information, menus, products, and posts in one place
Kuchikomi.com enables integration with 32 domestic and international sites, including your own website and Google Maps. By updating master data such as business hours and menu information, you can simultaneously update store details and posts across all platforms, reducing workload and enhancing customer acquisition.
<Feature 2 of Kuchikomi.com>
Centralized review management! AI supports analysis and responses
AI analyzes and scores aggregated reviews and surveys, enabling quantitative analysis of customer feedback from multiple angles for informed decision-making and store improvements. AI also assists in responding to reviews, facilitating smooth communication with customers.
<Feature 3 of Kuchikomi.com>
Inbound-ready! MEO strategies powered by latest insights and know-how
Kuchikomi.com allows centralized management of key inbound platforms such as Google Maps, Dianping, and other international sites, as well as your own website’s store search pages. mov, the provider of Kuchikomi.com, operates 'Hojin Lab,' Japan’s largest inbound business media, leveraging its rich insights and expertise to support MEO strategies.
Learn more about Kuchikomi.com
About 'Hojin Lab': Japan’s largest inbound business media
Hojin Lab is Japan’s largest inbound business media, delivering daily news and data on inbound tourism to inbound and marketing professionals.
It provides data on inbound visitors by nationality, entry/exit routes, and regional inbound trends, along with daily articles on government policies, inbound subsidies, and practical know-how for inbound strategies.
Learn more about Hojin Lab
[Company Overview] Company Name: mov, Inc. (Corporate site) Headquarters: Shibuya Property Tower 10F, 1-32-12 Higashi, Shibuya-ku, Tokyo Representative: Makoto Watanabe Founded: September 2015 Business Activities:
- Operation of 'Kuchikomi.com,' a unified customer acquisition platform for stores
- Operation of 'Hojin Lab,' Japan’s largest inbound business media
- Operation of 'Hojin Lab Solution Store,' a request-based site specialized in inbound strategies
[Media Contact] mov, Inc. PR Contact: Niwara Email: [email protected] Phone: 070-9343-8235
FACT BOX
- Source: PR TIMES
- Category: Event