Scene Live Announces Partnership with Call Quality Management Solution 'Dr.Tel'

Scene Live Inc. (Headquarters: Osaka, Osaka; CEO: Ryosuke Isomura), provider of call systems 'lisnavi' and 'OSORA,' announces a partnership with Stadium Inc. (Headquarters: Minato, Tokyo; CEO: Takatoshi Kawashima), provider of the call quality management solution 'Dr.Tel.' This partnership enables support for quality improvement and labor reduction through the automation of call center response evaluation. Scene Live has supported the thorough efficiency and productivity improvement of corporate telephone operations through the development and provision of the outbound call system 'lisnavi' and the inbound call system 'OSORA.' However, in many call center environments, managers still listen to calls one by one for evaluation, leading to massive labor costs and inconsistent evaluation standards. Therefore, by combining the maximization of outbound efficiency through Scene Live's 'lisnavi' with the automated response evaluation using generative AI by Stadium's 'Dr.Tel,' the partnership supports both the 'quantity' and 'quality' of sales activities. AI automatically scores 'understanding of customer needs' and 'appropriateness of closing,' enabling precise, data-driven coaching. As part of the partnership, Stadium's 'Dr.Tel' will be introduced and provided as an integrated solution to customers using Scene Live's 'lisnavi.'