[SRA OSS] From Zabbix standalone to the entire monitoring system: Launching comprehensive support for mission-critical environments

SRA OSS (headquartered in Toshima-ku, Tokyo; President: Kaori Inaba) has revised its "SRA OSS Zabbix Support Service" menu, aiming to provide services that allow users to utilize open-source software (OSS) in commercial environments with greater confidence.

Leveraging expertise cultivated as an OSS specialist, the service has evolved into a comprehensive offering that covers the entire monitoring system, including not just Zabbix, but also databases and web servers.

While the use of generative AI for information gathering and problem solving has expanded in recent years, issues such as AI hallucinations, information security concerns, and the difficulty of obtaining answers tailored to individual environments have been highlighted.

In infrastructure systems like Zabbix, where high accuracy is required for troubleshooting and configuration changes, the importance of support from experts with real-world experience is growing.

In addition to 13 years of Zabbix support experience, SRA OSS possesses rich knowledge in surrounding OSS used in Zabbix operations. This enables comprehensive issue identification and decision-making even for problems spanning multiple software components, ensuring the stable operation of the entire monitoring system.

▼ Key Upgrades

Comprehensive support for monitoring systems:

- Support from database tuning to troubleshooting when the Zabbix DB is PostgreSQL.

- Support for web servers (Apache httpd, Nginx) that serve as the foundation for monitoring dashboards.

Enhanced support for mission-critical environments:

- 24/7 support provided in Japanese.

- Support for HA cluster software (Pacemaker/Corosync).

- Support for TimescaleDB, suitable for storing and analyzing large volumes of time-series data handled by Zabbix.

Efficiency in implementation and operation (Tools provided):

- Automatic construction of HA configurations via Ansible Playbooks.

- Automated document creation using parameter sheet generation programs.

- Provision of Zabbix operation manuals.

Notably, while many vendors only provide English support during nights and holidays, SRA OSS provides direct support in Japanese from engineers certified in Zabbix. This allows for speedy and accurate problem solving without language barriers during troubleshooting. We are capable of handling complex system configurations, including HA cluster and load balancing, making us a reliable partner for large-scale, high-availability environments. We also provide various automation tools leveraging know-how from numerous implementation and operation projects to support daily operational efficiency.

SRA OSS remains committed to serving as a technology partner that supports the adoption of OSS in enterprise domains by providing high-quality support services.

▼ Other Zabbix Services

In addition to support, we provide Zabbix implementation services, offering end-to-end assistance from system introduction to operation.

- About SRA OSS

SRA OSS is a professional company specializing in open-source software. With knowledge of nearly 30 types of OSS, including PostgreSQL and Zabbix, the company provides support, consulting, and training services. It also employs OSS developers and aims to expand OSS application in mission-critical areas through investments from SRA Inc. and NTT DATA Corporation.