Adecco Commences Operation of Tokyo's 'FY2026 Care and Disability Welfare Workplace Customer Harassment Prevention Project'

Adecco, the workforce solutions brand of Adecco Japan—the Japanese subsidiary of global HR services leader Adecco Group—has officially commenced the operation of the 'FY2026 Care and Disability Welfare Workplace Customer Harassment Prevention Project' commissioned by the Tokyo Metropolitan Government. Through this project, Adecco aims to support the development of environments where staff in the nursing and disability care sectors can perform their duties with peace of mind.

In recent years, the care and disability welfare workplace has seen an increase in unreasonable behavior and demands from users and their families—collectively termed 'customer harassment' (kasuhara)—that threaten the dignity and well-being of staff and degrade the working environment. According to a survey by the Tokyo Metropolitan Government, 79.6% of respondents felt that customer harassment had increased. Furthermore, when asked if they had experienced or witnessed harassment while working, 21.7% of those in the 'medical and welfare' sector reported being victims, compared to a 16.8% average across all industries, highlighting the susceptibility of care workers to such harassment.

In response, the Tokyo Metropolitan Government enacted the nation’s first 'Tokyo Customer Harassment Prevention Ordinance' in April 2025, aimed at preventing harassment and fostering safe workplaces for workers.

Under this project, Adecco will establish a comprehensive consultation desk for nursing and disability welfare staff and provide harassment prevention seminars for business operators. Through these initiatives, Adecco will not only ensure workplace safety but also support the establishment of environments where staff can work securely.

Adecco possesses an extensive track record of managing projects commissioned by government and local municipal bodies. Leveraging its long-standing expertise in improving workplace environments, the company remains committed to supporting safe working environments and the career development of all workers.