AI-Powered Sales and Customer Service Self-Training Platform "AmiVoice RolePlay" Now Supports iOS Devices

Advanced Media Inc. (Headquarters: Toshima-ku, Tokyo; President and CEO: Kiyoyuki Suzuki, hereinafter Advanced Media) has announced that its AI-powered self-training platform for sales and customer service, "AmiVoice RolePlay," has become responsive and now allows users to take training and check evaluations with the same content as the PC version from iOS devices.

This service is available via a web browser, enabling users to start role-playing without installing a dedicated application.

"AmiVoice RolePlay" is a self-training platform that utilizes AI to conduct role-playing for sales and customer service scenarios, and to provide feedback and automatic evaluations of conversations. It is equipped with functions that support the gradual improvement of sales representatives' skills, from solidifying basic talk patterns to enhancing flexible response capabilities.

With the addition of iOS device support, sales representatives can easily engage in role-playing even in environments where PC use is difficult. This enables continuous training by leveraging downtime, such as between business meetings.

Users can easily access "AI Interactive Role-Playing," where an AI avatar acts as the customer and responds according to the user's utterances and context, from their iOS devices. Scenario-based role-playing menus are also available. After training, evaluations and feedback can be checked on the spot, facilitating review and learning.

Advanced Media aims to further enhance its AI-driven interactive role-playing functions, expand existing features, and leverage data accumulated from sales activities to provide a personalized training environment for each individual.

About "AmiVoice RolePlay"

"AmiVoice RolePlay," offered as part of the "AmiVoice SalesBoost" sales enhancement solution, is a cloud service that supports role-playing aimed at improving sales capabilities. This service features self-training functions that allow for repeated role-playing without taking up the time of supervisors, seniors, or trainers. It also includes a scoring function that automatically provides quantitative evaluations based on factors such as sales talk content, speaking speed, and facial expressions, thereby efficiently and effectively supporting the development of sales members and the enhancement of sales capabilities.

https://salesboost.advanced-media.co.jp/roleplay.html

Download materials here

https://www.advanced-media.co.jp/products/download/2655/

About "AmiVoice SalesBoost"

"AmiVoice SalesBoost" is a speech recognition solution that realizes a continuous cycle of sales capability enhancement by combining "AmiVoice SF-CMS," which visualizes and analyzes customer service and sales conversations, with "AmiVoice RolePlay," which enables efficient sales training using AI.

https://salesboost.advanced-media.co.jp/

Download materials here

https://salesboost.advanced-media.co.jp/download.html

[Contact for this matter] Advanced Media Ltd. SDX Division

https://www.advanced-media.co.jp/products/contact/reporter/?contactchk=AmiVoice%20RolePlay