AICX Association (Tokyo, Representatives: Shin Oguri / Kensuke Ozawa, hereinafter referred to as AICX Association) will hold the business conference "AICX Frontier 2026 ~Social Implementation of AI Agents and Redefinition of Customer Touchpoint Value~" on May 19, 2026 (Tuesday) at Shibuya Scramble Square in Tokyo, together with 6 AI companies in the CX domain.

AI agents are now moving beyond the proof-of-concept and verification stages to the "implementation" and "market expansion" phases. Particularly in customer touchpoint areas, including call centers, automation and sophistication by AI are rapidly advancing, making it a crucial theme that affects a company's competitiveness.

In light of this trend, it is becoming a reality that call centers can transform into "value-creating profit centers" that increase sales, LTV, and brand value, starting from customer insights.

Therefore, now is the time to accurately assess the current state of this transformation and discuss how to design future customer touchpoints.

At this event, companies practically implementing AI in the forefront of customer touchpoints will gather to engage in discussions that delve into real-world knowledge, challenges, and business impacts in the introduction and operation of AI agents.

Based on practical wisdom born from the field, not just theory, we will present multifaceted approaches to the path of call centers changing from "places that consume value" to "places that generate value."

Event Overview * Event Name: AICX Frontier 2026 ~Social Implementation of AI Agents and Redefinition of Customer Touchpoint Value~ * Date and Time: Tuesday, May 19, 2026, 14:00~ * Format: Offline event * Venue: 21F, Shibuya Scramble Square, 2-24-12 Shibuya, Shibuya-ku, Tokyo 150-0002 * Organizers: AICX Association, AI Shift Inc., IVRy Inc., Karakuri Inc., Gen-AX Inc., RightTouch Inc., Mobils Inc. / vottia Inc. (in no particular order)

[Apply for Participation (Free)](https://peatix.com/event/4959660/view)

Timetable / Session Content *Content and times are subject to change.

FACT BOX

  • Source: PR TIMES
  • Category: Event
  • Organizations: AI Shift Inc. / IVRy Inc. / Karakuri Inc.