AIsmiley Releases Guide for Transforming Call Centers via Voice AI

AIsmiley, which operates one of Japan's largest AI portal media, released the 'Voice AI for Call Center Transformation Guide' on June 4, 2026. The guide outlines strategies and steps to transform call center operations using voice AI.

Guide Overview This guide provides practical methods for transforming call center operations from 'human-driven' to 'design-driven' through a phased introduction of voice AI, addressing structural issues such as operator shortages, increasing inquiry volumes, and inconsistent service quality.

Voice AI is gaining attention as a tool to automate initial responses, visualize call data, and standardize service quality, ultimately redesigning the business structure. The guide covers four voice AI categories, an implementation decision checklist, a four-step implementation roadmap, an ElevenLabs experience report, and expert interviews.

Background Call center operations have traditionally relied on manual efforts, but they are now facing severe, multifaceted challenges. While many organizations express an interest in immediately deploying AI agents, these efforts often fail due to unorganized workflows or inadequate knowledge bases. Furthermore, with multiple technology categories like voice recognition, synthesis, voicebots, and support AI, selecting the right solution can be difficult. AIsmiley created this guide to bridge the gap from self-assessment to practical implementation.

How to Obtain Please request the document by filling out the necessary information in the request form on the official AIsmiley website.