一項針對500名家用路由器使用者的調查顯示，59.2%的使用者曾經驗過速度限制，尤其最常發生在「夜間尖峰時段」。此外，許多使用者並未完全理解其「數據無限」方案的附加條款，導致對實際網速感到不滿。
根據ALL CONNECT公司對500名家用路由器使用者的調查，共有59.2%的受訪者回答「偶爾」或「頻繁」經歷過網速限制或突然變慢。最常感受到限制的情境是「夜間集中使用時」，佔44.3%。在考慮或使用的服務中，「SoftBank Air」以33.2%居冠。然而，關於「數據無限」方案，只有45.0%的使用者理解其為「有條件的無限」，顯示超過半數使用者對合約內容理解不充分。儘管對服務不滿，不更換供應商的主要原因是「手續麻煩」，但調查也發現，若「免違約金或補貼轉換費用」，則有74.2%的使用者願意更換。
FACT BOX · 重點整理
- 來源：PR TIMES
- 分類：Survey Report
常見問題
How many home router users experience speed limits?
According to the survey, a total of 59.2% of users experience speed limits, with 51.0% reporting it happens 'occasionally' and 8.2% 'frequently'.
When do users most often notice their internet speed slowing down?
The most common situation for experiencing speed limits is 'during peak usage at night,' reported by 44.3% of users.
Which home router service is most popular among those surveyed?
SoftBank Air is the most used or considered service at 33.2%, followed by WiMAX at 29.2% and home 5G at 20.6%.
Do users understand the terms of their 'unlimited data' plans?
The survey indicates a lack of clarity, as 55% of users either did not fully understand the conditions of their 'conditionally unlimited' plan or did not recall being explained the terms.
What is the main reason users hesitate to switch providers even if they are dissatisfied?
The primary reason for not switching is that the 'process is troublesome' (34.2%), followed by other concerns. However, 74.2% would be willing to switch if there were no cancellation fees or if switching costs were covered.