KDDI, Altius Link, and Recho Partner for AI Contact Center Business

KDDI Corporation, Altius Link, Inc., and Recho, Inc. will collaborate on the construction and deployment of an AI contact center starting May 28, 2026. The AI contact center is scheduled to launch in the first half of fiscal year 2026. This collaboration leverages KDDI's communication infrastructure, Recho's voice AI technology, and Altius Link's expertise in contact center operations and design. The AI contact center will combine primary responses by voice AI agents, featuring high-precision speech recognition and natural dialogue technology, with escalation to human operators for unexpected inquiries. This will accelerate response times and standardize service quality. By creating an environment where humans can focus on high-level judgments such as monitoring and evaluating AI, contact center operations will be enhanced, contributing to improved customer satisfaction. In the future, Recho will utilize KDDI's AI data center computing infrastructure to further advance voice AI agents and achieve more natural interactions. On March 18, 2026, KDDI invested in Recho through its CVC fund, 'KDDI Open Innovation Fund V,' to promote this collaboration.