What percentage of clients used AI according to the Advantage Risk Management survey of 101 counseling clients?

Over 40% of the 101 counseling clients surveyed by Advantage Risk Management reported using AI.

How many participants were involved in the Advantage Risk Management counseling client survey conducted in the AI study?

The Advantage Risk Management counseling client survey included exactly 101 participants.

Which organization conducted the survey involving 101 counseling clients on AI usage behavior?

Advantage Risk Management conducted the survey involving 101 counseling clients on AI usage.

What specific role does AI play for 40% of respondents in the Advantage Risk Management survey from the counseling study?

In the Advantage Risk Management survey, AI helps over 40% of respondents organize their thoughts.

According to the survey results from Advantage Risk Management, why do clients still seek human counselors despite using AI?

Clients seek human counselors for deeper issues even though they use AI to organize their thoughts.

Counseling Service Client Survey: Realities of AI Usage and Consultation Behavior Revealed

Published Jun 10, 2026 11:00 AM ・ Updated Jun 14, 2026 3:31 PM ・ 4 min read ・ Source: PR TIMES

A survey of 101 counseling clients by Advantage Risk Management revealed that over 40% of respondents use AI as a tool to organize their thoughts, while simultaneously seeking human counseling for deeper issues, highlighting a clear division of roles.

Advantage Risk Management Co., Ltd. (Headquarters: Meguro-ku, Tokyo; President: Shinji Torigoe) conducted a survey on how clients of its counseling services, who are seeking help for personal issues, utilize AI. The results showed that more than 40% of the 101 respondents had consulted AI before using the counseling service.

This survey aims to clarify the roles and expectations of AI versus human support based on the voices of actual clients.

【Key Findings】

1. AI-assisted consultation is growing even before professional counseling Over 40% of respondents stated they used AI to consult about their concerns before using our service, indicating AI is already functioning as an 'entry point for consultation.'

2. AI helps organize thoughts, but human support is sought for the 'core' issues Clients choose human counseling for reasons such as wanting to hear a human's perspective and feeling that while AI helped organize their thoughts, it could not address the core of the issue. While AI handles thought organization, human support is sought for fundamental insights.

3. AI and humans are used as 'support with different roles' Users appreciate the convenience and ease of organizing thoughts with AI, while valuing the 'intuitive understanding,' 'sorting through deep dialogue,' and 'contextual understanding' provided by human counseling, often using both concurrently.

4. Strengths and challenges observed through free-text responses The strengths of human support lie in 'depth of understanding' and 'contextual comprehension,' while the strengths of AI lie in 'convenience' and 'ease of organization.' It is suggested that AI is primarily used as a tool for organizing thoughts rather than a stand-alone solution.

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Source: PR TIMES
Category: Survey

Counseling Service Client Survey: Realities of AI Usage and Consultation Behavior Revealed

⚡ Key Points

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