由Asmarq公司進行的一項針對一萬名在職者的調查顯示，有八分之一（11.9%）的員工曾目睹自己公司的員工對商業夥伴或關聯公司進行顧客騷擾（在日本稱為「カスハラ」）。此調查的背景是，自2026年10月1日起，所有企業主將有法律義務採取措施防止顧客騷擾。調查發現，管理層目睹此類事件的比例特別高，達到27.4%。然而，約有35%的目擊者選擇「什麼也沒做」，其主要原因是認為「就算報告也沒用」（44.9%）。此結果凸顯了企業在BtoB關係中面臨的內部騷擾風險，並指出其內部通報機制存在問題。
FACT BOX · 重點整理
- 來源：PR TIMES
- 分類：Survey Report
常見問題
What was the main finding of this survey on customer harassment?
The survey found that 1 in 8 employees (11.9%) has witnessed a colleague from their own company harassing a business partner or affiliate, which is known as BtoB customer harassment.
Why is this finding particularly important for businesses in Japan right now?
Starting October 1, 2026, all business owners in Japan will be legally required to implement measures to prevent customer harassment, and this obligation includes incidents between businesses (BtoB), not just with consumers (BtoC).
Did the survey show any differences among employee roles?
Yes, managers were far more likely to witness harassment, with a rate of 27.4%, which is over five times higher than that of non-regular employees.
How do employees typically react when they witness this type of harassment?
A significant portion, about 35% of witnesses, reported doing nothing. The most common reason for their inaction was the belief that 'it's useless to report it' (44.9%).
Who conducted this survey and for what purpose?
The survey was conducted by Asmarq Inc.'s 'Humap' service as part of its benchmark data collection for its compliance and harassment countermeasure package called 'CHeck'.