Asset Technology Co., Ltd. (Headquarters: Osaka City, Osaka Prefecture; President: Yasumitsu Miyamoto; hereinafter: Asset Technology), which provides proposal and management services for investment real estate utilizing real estate technology, conducted a survey on the selection criteria and service quality of management companies in apartment ownership among 111 owners who own one or more apartment buildings and entrust their management to a management company. We are pleased to announce the results.

01 | Over 70% of apartment owners entrusting management feel dissatisfied with the service quality and response of their current management company.

02 | 78.3% of owners feel that the response quality of the management company directly affects their business performance, and 69.3% have considered or executed a change.

03 | 89.4% of sublease contract holders are concerned about the contract details and mechanisms.

Download the survey here: https://assettech.co.jp/download/20260616/

Survey Overview

Survey Name: Survey on Selection Criteria and Service Quality of Management Companies in Apartment Ownership

Survey Method: Internet survey conducted as planned by "Risapi®︎", a research marketing service provided by IDEATECH.

Survey Period: June 4, 2026 - June 5, 2026

Valid Responses: 111 owners who own one or more apartment buildings and entrust their management to a management company.

*Proportions may not add up to 100% due to rounding of the second decimal place.

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URL: https://assettech.co.jp/

71.1% of apartment owners entrusting management feel dissatisfied with the quality and response of their current management company

When asked, "Q1. Do you feel dissatisfied with the service quality or response of the management company to which you currently entrust your apartment management?" (n=111), 27.0% responded "Strongly agree" and 44.1% responded "Somewhat agree."

Q1. Do you feel dissatisfied with the service quality or response of the management company to which you currently entrust your apartment management?

・Strongly agree: 27.0%

・Somewhat agree: 44.1%

・Somewhat disagree: 18.9%

・Strongly disagree: 7.2%

・Don't know/Cannot answer: 2.7%

"Slow response speed for equipment failures and repairs" is the most common complaint about management companies, at 51.9%

When asked, "Q2. For those who answered 'Strongly agree' or 'Somewhat agree' in Q1, what aspects of your current management company do you feel dissatisfied with? (Multiple answers allowed)" (n=79), the responses were: "Slow response speed for equipment failures and repairs" at 51.9%, "Slow response to inquiries and consultations" at 44.3%, and "Infrequent reports and financial statements, making the situation unclear" at 41.8%.

Q2. For those who answered 'Strongly agree' or 'Somewhat agree' in Q1, what aspects of your current management company do you feel dissatisfied with? (Multiple answers allowed)

・Slow response speed for equipment failures and repairs: 51.9%

・Slow response to inquiries and consultations: 44.3%

・Infrequent reports and financial statements, making the situation unclear: 41.8%

・Lack of proposals and actions for vacant units: 31.6%

・Lack of information on local rent prices and market trends: 26.6%

・Unclear breakdown of management fees and repair costs: 20.3%

・Lack of expertise and proposal skills of the representative: 10.1%

・Other: 0.0%

・Don't know/Cannot answer: 0.0%

Voices include "No reply to inquiry emails" and "Unclear management fees."

When asked, "Q3. For those who answered anything other than 'Don't know/Cannot answer' in Q2, please freely tell us if you have any other dissatisfactions with your current management company. (Free response)" (n=79), 38 responses were received.

<Excerpts from Free Responses>

・Management fees are not clearly understood.

・I don't get a reply when I send an inquiry email.

・Poor response to parking lot troubles.

・Information is not shared effectively, leading to wasted time.

・Phone support is unclear.

Approximately 80% of owners responded that the management company's response quality directly affects business performance.

When asked, "Q4. In the management of the apartments you own, do you believe that the response quality of the management company directly affects your business performance, such as early tenant move-outs or prolonged vacancy periods?" (n=111), 32.4% responded "Strongly agree" and 45.9% responded "Somewhat agree."

Q4. In the management of the apartments you own, do you believe that the response quality of the management company directly affects your business performance, such as early tenant move-outs or prolonged vacancy periods?

・Strongly agree: 32.4%

・Somewhat agree: 45.9%

・Somewhat disagree: 14.4%

・Strongly disagree: 4.5%

・Don't know/Cannot answer: 2.7%

"Frequency and transparency of reporting and information sharing" is the top priority when owners select a management company, at 43.2%

When asked, "Q5. When choosing an apartment management company, what points do you particularly emphasize? (Up to 3 answers allowed)" (n=111), the responses were: "Frequency and transparency of reporting and information sharing with owners" at 43.2%, "Response speed to inquiries and consultations" at 32.4%, and "Local knowledge regarding market trends and rent prices in the area" at 31.5%.

Q5. When choosing an apartment management company, what points do you particularly emphasize? (Up to 3 answers allowed)

・Frequency and transparency of reporting and information sharing with owners: 43.2%

・Response speed to inquiries and consultations: 32.4%

・Local knowledge regarding market trends and rent prices in the area: 31.5%

・Clarity and cost-effectiveness of management fees: 25.2%

・Tenant acquisition power (diversity of sales channels such as brokerage networks and SNS): 25.2%

・Speed and quality of response to equipment failures and repairs: 20.7%

・Expertise and ratio of certified staff (e.g., licensed real estate agents): 13.5%

・Quality of tenant support (handling of complaints and troubles): 11.7%

・Convenience of management through DX, apps, and other systems: 3.6%

・None of the above: 1.8%

・Don't know/Cannot answer: 1.8%

Voices include "Finding tenants quickly when vacant" and "Having a track record with local companies."

When asked, "Q6. For those who answered anything other than 'Don't know/Cannot answer' in Q5, please freely tell us if there are any other points you emphasize when choosing an apartment management company. (Free response)" (n=109), 56 responses were received.

<Excerpts from Free Responses>

・Finding tenants quickly when vacant.

・Having a track record with local companies.

・Reliable handling of emergencies (rent management).

・Ability to make independent judgments on common matters.

・Thorough cleaning.

Approximately 70% of owners have "considered or executed a change" in management companies.

When asked, "Q7. Have you ever considered changing from your current management company to another?" (n=111), 26.1% responded "Actually changed" and 43.2% responded "Considered but did not change."

Q7. Have you ever considered changing from your current management company to another?

・Actually changed: 26.1%

・Considered but did not change: 43.2%

・Never considered: 28.8%

・Don't know/Cannot answer: 1.8%

76.6% of apartment owners have entered into sublease contracts for all or part of their properties.

When asked, "Q8. Do you have a sublease contract (rent guarantee contract) for the apartments you own?" (n=111), 26.1% responded "Have sublease contracts for all properties" and 50.5% responded "Have sublease contracts for some properties."

Q8. Do you have a sublease contract (rent guarantee contract) for the apartments you own?

・Have sublease contracts for all properties: 26.1%

・Have sublease contracts for some properties: 50.5%

・Do not have sublease contracts: 18.9%

・Don't know/Cannot answer: 4.5%

Approximately 90% of owners with sublease contracts feel concerned about contract details and mechanisms.

When asked, "Q9. For those who answered 'Have sublease contracts for all properties' or 'Have sublease contracts for some properties' in Q8, do you feel concerned about the details or mechanisms of your current sublease contract?" (n=85), 43.5% responded "Strongly feel" and 45.9% responded "Somewhat feel."

Q9. For those who answered 'Have sublease contracts for all properties' or 'Have sublease contracts for some properties' in Q8, do you feel concerned about the details or mechanisms of your current sublease contract?

・Strongly feel: 43.5%

・Somewhat feel: 45.9%

・Somewhat don't feel: 7.1%

・Don't feel at all: 1.2%

・Don't know/Cannot answer: 2.4%

Expected roles of management companies in the future: "Transparent and frequent information sharing" and "Speedy response" are top priorities.

When asked, "Q10. What roles do you expect from management companies in your future apartment ownership? (Up to 3 answers allowed)" (n=111), the responses were: "Transparent and frequent information sharing with owners" at 36.9%, "Speedy response to inquiries and consultations" at 35.1%, and "Proposals for rent and vacancy measures based on local market trends" at 34.2%.

Q10. What roles do you expect from management companies in your future apartment ownership? (Up to 3 answers allowed)

・Transparent and frequent information sharing with owners: 36.9%

・Speedy response to inquiries and consultations: 35.1%

・Proposals for rent and vacancy measures based on local market trends: 34.2%

・Prompt arrangement and appropriate costs for equipment failures and repairs: 33.3%

・System for gathering tenant feedback and complaints: 28.8%

・Proposals as a partner for investment strategy and management decisions: 9.0%

・Improved convenience of management through DX tools and apps: 9.0%

・Strengthening tenant acquisition power (diversity of sales channels such as brokerage networks and SNS): 7.2%

・Other: 0.0%

・None in particular: 3.6%

・Don't know/Cannot answer: 3.6%

Summary

This survey was conducted among 111 owners who own one or more apartment buildings and entrust their management to a management company, to investigate the selection criteria and service quality of management companies in apartment ownership. The results revealed that 71.1% feel dissatisfied with their current management company, and 78.3% feel that the management company's response quality affects their business performance.

First, regarding specific reasons for dissatisfaction, "Slow response speed for equipment failures and repairs" (51.9%) was the most common, followed by "Slow response to inquiries and consultations" (44.3%) and "Infrequent reports and financial statements, making the situation unclear" (41.8%). Furthermore, 69.3% of owners had considered or executed a change in management companies. In terms of selection priorities, "Frequency and transparency of reporting and information sharing" (43.2%) was the highest, and "Transparent and frequent information sharing" (36.9%) was also ranked high among expected future roles. Finally, 89.4% of sublease contract holders expressed concerns about their contract details and mechanisms.

This survey highlights that many apartment owners are dissatisfied with the response quality of their management companies, which leads to concerns about their business performance. Factors such as response speed, transparency of information sharing, and proposal capabilities based on market knowledge are repeatedly cited as both reasons for dissatisfaction and key criteria for selection and expectations, suggesting they are becoming essential standards for measuring the value of management companies. Improving the quality of daily services and building partner-like relationships based on local market data will be crucial for management companies going forward.

Download the survey here: https://assettech.co.jp/download/20260616/

Asset Technology: An Apartment Management Company That Fulfills "Reporting Transparency" and "Response Speed" Through Systems

Asset Technology is a real estate management company based in Osaka that handles rental management for apartments and condominiums in the Kansai, Tokai, and Kanto regions. Since its establishment in 2021, it has consistently handled everything from the sale and purchase to the management of income-generating properties, and as of March 2026, it has surpassed 1,500 managed rental units.

This survey identified "Frequency and transparency of reporting and information sharing with owners" (43.2%) as the most sought-after criterion by apartment owners, and "Slow response speed for equipment failures and repairs" (51.9%) as the most common complaint. Asset Technology addresses these two points not through individual effort but through its systems.

Transparency of Information Sharing: Our rental management app allows users to check financial status, contract details, and daily communications from their smartphones and PCs. When a vacancy occurs, we report the number of inquiries and viewings every Monday, ensuring the property's status is always visible.

Response Speed and Equipment Warranty: Inquiries are generally responded to on the same day. For equipment failures, we offer equipment warranties with no upper limits on coverage amount, number of uses, or age of the equipment. Repairs and replacements for items like air conditioners and water heaters are arranged without prior owner approval.

Clarity of Fees: Management fees are a flat rate of 1,100 yen per unit per month, with a clear breakdown of costs.

This system is reflected in the feedback from our current owners.

Owner Testimonials (Excerpts from Google Reviews) Information Sharing/App: "The dedicated app is feature-rich, allowing for at-a-glance confirmation of earnings. Communication regarding contracts and important matters is smooth via the app, and the staff are friendly, giving the impression that our real estate is in good hands."

Reporting on Vacancy Status: "Communication via the app is smooth, and questions are answered promptly. I was worried when a vacancy occurred, but I was reassured by the constant updates on tenant recruitment status. When I consulted about a rent increase, they quickly researched the market, compiled a report, and calculated an appropriate increase."

Response Speed/Tenant Acquisition: "All staff members are highly responsive, providing great peace of mind. Tenant acquisition is also very smooth, within a month, and the app is user-friendly. Checking earnings is easy, which I am very satisfied with compared to other services."

Equipment Warranty: "I consolidated two properties that were managed by different companies. Not only are management fees reduced, but I also find significant benefits in the optional equipment warranty service and the free use of the app with features like electronic signatures. I have opted for the equipment warranty for one property, which is over ten years old, providing peace of mind."

We support an occupancy rate of 99.8% through our response speed and transparent information sharing. Owners considering a change in their apartment management company are encouraged to consult with Asset Technology.

Details here: https://assettech.co.jp/

Company Profile

Company Name: Asset Technology Co., Ltd.

Representative: President Yasumitsu Miyamoto

Address: 9F, VPO Honmachi Central, 4-4-7 Kitakyuhoji-machi, Chuo-ku, Osaka-shi, Osaka 541-0057

Business Activities: ・Rental property management

・Interior design, renovation, and remodeling

・Real estate brokerage

・Real estate consulting

・Non-life insurance agency

・Building management

・Overseas real estate business

URL: https://assettech.co.jp/

Operating Media: Enmane

Official Instagram Accounts

・Asset Technology Co., Ltd. "Real Estate Rental, Sales, Management"

・Enmane by Asset Technology Co., Ltd.

Official YouTube Channels

・Asset Technology Co., Ltd. "Real Estate Rental, Sales, Management"

・Enmane by Asset Technology Co., Ltd. - Real Estate Professionals Share Real Asset Strategies

FACT BOX

  • Source: PR TIMES
  • Category: Survey結果
  • Organizations: IDEATECH