Bellsystem24 Launches AI Contact Center Operational Support Service for Local Governments Using 'Zoom Contact Center'

Bellsystem24, Inc. has announced the launch of a new service that introduces AI solutions to local government inquiry desks and supports the entire operation of their contact centers. This service combines 'Zoom Contact Center,' a cloud-based contact center provided by ZVC JAPAN, with 'Zoom Virtual Agent,' a 24/7 conversational AI chatbot, to provide end-to-end support for the AI transformation of municipal contact centers. The company aims to implement this in 20 municipalities by the end of March 2031. Many local governments face challenges such as staff shortages due to population decline and increasingly complex inquiries, making AI-driven automation essential. Furthermore, with the government promoting migration to 'Government Cloud,' the use of secure, ISMAP-certified services is critical. By combining over 40 years of operational expertise with these tools, Bellsystem24 aims to improve resident satisfaction and operational efficiency. The company plans to expand this service across various areas, including general inquiries and benefit processing, to drive municipal digital transformation.