Seibu Shinkin Bank Introduces 'ROOMS' for Non-Face-To-Face Inheritance and Trust Consultations

Bloom Act Inc. (President and CEO: Shun Takano, Headquarters: Tsukuba City, Ibaraki Prefecture) announces that Seibu Shinkin Bank (Chairman: Ichiro Takahashi, Head Office: Nakano-ku, Tokyo) has introduced the online negotiation system 'ROOMS' for inheritance procedures.

Online Negotiation System ROOMS

To meet the diverse needs of its customers, Seibu Shinkin Bank has introduced 'ROOMS' to strengthen its non-face-to-face support for various consultations regarding inheritance, including testamentary trusts, and procedures required when an inheritance occurs.

With this implementation, it is now possible to provide comprehensive support from booking an appointment to conducting the online consultation, which is expected to improve the convenience of non-face-to-face interactions in the field of inheritance.

'ROOMS' was chosen because it allows for easy connections without the need to install an app, features a customer self-booking calendar function, and is equipped with various features specialized for online meetings. It was highly evaluated for its ability to provide the same level of service and peace of mind as an in-branch counter.

▼ Seibu Shinkin Bank: Inheritance Consultation and Procedures https://www.shinkin.co.jp/seibu/personal/prepare/inheritance/

Bloom Act will continue to support the advancement of non-face-to-face channels and the improvement of operational efficiency in financial institutions, contributing to the enhancement of customer convenience.

<About Seibu Shinkin Bank>

Company Name

Seibu Shinkin Bank

Headquarters Location

2-29-10 Nakano, Nakano-ku, Tokyo

Representative

Chairman Ichiro Takahashi

Date of Establishment

June 30, 1969

Total Capital Contribution

24 Billion Yen

Number of Employees

1,211 (As of March 31, 2025)

Business Description

Deposit, loan, and foreign exchange business based on the Shinkin Bank Act.

Website

https://www.shinkin.co.jp/seibu/

The introduction of 'ROOMS' is rapidly accelerating, especially in the financial industry (banks, securities, insurance, etc.), where the shift to online counters is progressing quickly.

While foreign web conferencing systems like Zoom, Teams, and Webex have become widely used in business, 'ROOMS' is chosen for the following reasons:

1. High usability: no installation required, easy connection with one click 2. Abundant connection methods: URL, calendar reservation, room key entry, direct call 3. Equipped with unique presentation features not found in foreign products 4. Japan's highest level of strong security 5. Extensive track record of implementation and support in the financial industry

▼ [Video] Why 'ROOMS' is Chosen in the Banking Industry https://online.ai-spokes.jp/view/nt94rcagiLSHEyWWutGbOPwXgXYJLVYd

We will continue to strive for the development and provision of better services that can deliver an experience that surpasses face-to-face and visit-based interactions for the increasingly demanded 'online counter consultations'.

About the B2C Online Negotiation System 'ROOMS'

ROOMS Service Site

Redirects to the ROOMS service site.

ROOMS is a domestic system dedicated to online customer service. Unlike foreign web conferencing tools like Zoom and Teams, it is equipped with an abundance of features and hospitality elements specialized for the Japanese customer service scene.

No app download is required for either party. Connections can be started simply by sharing a URL or conveying a required room number over the phone, making it possible to begin a negotiation with one click anytime, anywhere, on various devices (PC, smartphone, tablet). It also comes standard with a feature that publishes staff availability on a calendar, allowing customers to make reservations themselves. This not only eliminates the back-and-forth of scheduling but also includes automatic transmission of connection URLs and automatic assignment of staff in charge.

Another major feature is the ability to create original design rooms incorporating the implementing company's service name and logo, enabling customer service without breaking the worldview of the deployed brand.

<List of Features>

Simultaneous connection of 4 locations / Business card exchange / Desktop sharing / Presentation mode / Talk script / Document delivery / Stealth memo / Automatic voice minutes / Chat / File transmission / Automatic reminder email / Outlook & Google Calendar integration / Background blur / Negotiation history / Calendar integration with HP / Reservation reception from customers / Representative assignment / Replacement with company logo / Audio and video recording / Questionnaire / Smartphone and tablet compatibility / Room key connection / Salesforce integration / Access analysis tag (Google Analytics, Google Tag Manager) setting function / Direct call (immediate connection) function / Simultaneous connection of 10 locations via WebRTC technology (browser communication without an app)