August 5 (Wed), Smartphone City Hall Online Seminar to be Held. Theme: "How to Utilize AI in Resident Services: Mutsu City's DX Practices for Transforming Counter Services, Information Dissemination, and Disaster Response," with Mutsu City, Aomori Prefecture, as Speaker

Bot Express Co., Ltd. (Headquarters: Minato-ku, Tokyo; Representative Director: Kazuki Nakajima; hereinafter referred to as Bot Express) regularly holds free online seminars called "Bot Express Showcase" to share DX case studies from government agencies and local municipalities. We are pleased to announce that the next session will be held on August 5 (Wed).

The theme for this session is "How to Utilize AI in Resident Services: Mutsu City's DX Practices for Transforming Counter Services, Information Dissemination, and Disaster Response."

1. Seminar Overview

Mutsu City, Aomori Prefecture, launched its official LINE account in October 2020 to centrally disseminate various information, including disaster updates, timely news, and the city's initiatives regarding COVID-19. In October 2023, it integrated with "GovTech Express," an expansion service for official LINE accounts. The city has implemented a wide range of services closely related to residents' lives on LINE, from basic administrative procedures such as requesting resident records and tax certificates, facility reservations, and bulky waste applications, to services like free bus passes for seniors and bear sighting alerts. Currently, 27,249 people, equivalent to over 50% of the population, have added the account as a friend.

In recent years, the city has also been working to advance municipal operations by utilizing the AI functions of its smartphone city hall.

In disaster response, a system was developed during the fiscal year 2024 tabletop exercise that automatically determines the priority of disaster response reports submitted by each department to the disaster prevention division. This system supports accurate decision-making even when there are many reports, by enabling prompt understanding of high-priority incidents. It was actually utilized during the Kamchatka Peninsula earthquake in July 2025 and the earthquake off the coast of eastern Aomori Prefecture.

In April 2026, AI-powered waste sorting guidance will be launched, which will help residents sort waste by taking photos. In May 2026, AI was used to create a map of retail store inventory for designated garbage bags in just three days, demonstrating the integration of AI into actual resident services and staff operations.

In this Bot Express Showcase, based on Mutsu City's practices, we will introduce how AI is incorporated into municipal operations, focusing on Copilot utilization, citizen feedback, and waste sorting, to improve resident services and staff operations.

<Recommended for>

Those considering the use of AI in municipal operations

Those who want to know how AI can be utilized in resident services and staff operations

Those who want to learn about specific use cases of AI functions in GovTech Express

Those who want to gain hints for internal deployment from the practical examples of other municipalities

2. Seminar Details

【Seminar Name】Bot Express Showcase #46

【Date and Time】August 5, 2026 (Wed) 2:00 PM - 3:00 PM (Applications accepted until the start time)

【Location】Online (A viewing URL will be sent after registration)

【Target Audience】Municipal Staff

【Program】

Introduction to Smartphone City Hall National Municipal Case Studies (Bot Express Niikura)

Introduction to Initiatives (Mr. Kamata, Mutsu City, Aomori Prefecture)

Q&A Session

3. How to Apply

Web Form: https://form.bot-express.com/event

Official LINE Account: https://lin.ee/XssrclA (Apply from "Events" in the rich menu)

Email: [email protected] (Please provide municipality name, department name, your name, phone/fax number, and email address)

TEL: 050-1791-9464

FAX: 050-3852-4529 (Please use the FAX transmission sheet) *FAX Transmission Sheet https://bot-express.box.com/s/vt6kldlieduv2nfe36r7iahqbej0g5j0

4. Speaker Information

Mr. Takao Kamata, Information DX Strategy Division, General Affairs Department, Mutsu City, Aomori Prefecture

Joined Mutsu City in fiscal year 2006. After working in the Citizen Collaboration Division (Public Relations) and then joining the Information & DX Strategy Division in fiscal year 2023. During his tenure in public relations, he launched Mutsu City's official LINE account and began a contract with Bot Express in 2023. Starting with facility reservations, he developed a disaster response reporting tool exclusively for staff utilizing AI Option. With the motto "Help staff and citizens by fully utilizing DX," he is engaged in hearing from other departments and aiming for implementation with GovTech Express.

Ms. Ayaka Niikura, Partner Success Manager, Bot Express Co., Ltd.

Worked for Sagamihara City Hall for 13 years, gaining experience in school lunches, social welfare, employee benefits, and DX promotion. Subsequently, while working in marketing at a private company, she rediscovered her passion for municipal DX and took on her current role in September 2024. She aims to build convenient services for both residents and municipal staff, assist busy municipal employees, and create a society where everyone can live with joy and ample time.

5. Four Features of GovTech Express

1. Simply answer questions. High resident usage rate.

Q&A format that simply answers questions. User-friendly for seniors as no email address is required.

Web forms are also available for residents who do not use LINE.

2. Fixed monthly fee, developed by municipal staff.

Subscription service with a fixed monthly fee starting from 130,000 yen (excluding tax). All functions can be used at a uniform price.

Highly agile, allowing for quick response to changes in national trends and implementation of benefits, etc., without additional costs when needed.

3. Functions created nationwide can be rolled out.

Procedures created by over 350 municipalities nationwide can be rolled out.

Procedures and reservations can be built simply by conveying requirements to AI. It is also possible to install procedure templates prepared in the management screen.

4. Can be used in conjunction with expansion tools for other official LINE accounts.

AI chatbots and multilingual distribution functions can be used in conjunction with existing LINE official account expansion functions.

We also have a collection of videos. You can watch videos on the 5 features of GovTech Express, case studies from other municipalities, user experience for residents such as public personal authentication services using My Number cards, the main management screen used by staff, and security.

https://bot-express.notion.site/ba1b3407a7c14aae9ea14ab72db3ff4c?source=copy_link

6. System Mechanism

"GovTech Express," a conversational application exclusively for government agencies developed and provided by Bot Express, uses Salesforce as its platform, which is registered in "ISMAP," a system for evaluating and registering cloud services that meet the security requirements of the Japanese government. Even data entered via LINE is stored only in the Salesforce system.

Details: https://note.bot-express.com/n/ne05e2cbc12e9

With the mission "Let's create beloved administrative services," Bot Express, as a GovTech Company, aims to realize an ideal society by providing services with high resident usage and satisfaction, together with partner municipalities that resonate with this mission. Through this seminar, we hope to accelerate DX and GovTech in municipalities across Japan. Let's update administrative services and residents' lives together. We look forward to your participation.

<Bot Express>

【Company Name】Bot Express Co., Ltd.

【Establishment Date】February 1, 2019

【Capital】100 million yen

【Address】23F, Kamiyacho Trust Tower, 4-1-1 Toranomon, Minato-ku, Tokyo 105-6923

【Representative】Kazuki Nakajima, Representative Director

【Business Description】Provision of "GovTech Express," a conversational application exclusively for government agencies

【Official Website】https://www.bot-express.com/

【Adopting Municipalities】https://note.bot-express.com/n/naeaa32eb2b4b As of April 2026, over 350 organizations including municipalities, prefectures, and ministries have adopted the service. (National Tax Agency, Gunma Prefecture, Shihoro Town Hokkaido, Yuzawa City Akita Prefecture, Shonai Town Yamagata Prefecture, Shibuya Ward, Nerima Ward, Setagaya Ward, Zama City Kanagawa Prefecture, Kanazawa City, Uozu City Toyama Prefecture, Toyota City Aichi Prefecture, Kobe City, Okayama City, Hiroshima City, Kochi City, Koga City Fukuoka Prefecture, Yonabaru Town Okinawa Prefecture, etc.)

【Inquiries】Via email ([email protected]) or the inquiry form on the official website