Canon IT Solutions Launches New Services for IT Infrastructure Service "SOLTAGE" MSP Service to Achieve Integrated Monitoring of Multi-Platform Environments and Faster Incident Response

Canon IT Solutions Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Hiroshi Suyama; hereinafter referred to as Canon ITS), part of the Canon Marketing Japan Group, will launch "Observability Service," which visualizes the status of the entire system, and "Incident Management Service," which manages and automates notifications and responses during failures, as part of its MSP (Managed Service Provider) services offered under the IT infrastructure service "SOLTAGE" starting July 2, 2026.

Background

IT systems in companies are now predominantly configured by combining on-premises, public cloud, and SaaS. In such environments, traditional monitoring based on server-level thresholds makes it difficult to grasp the status of the entire system, and it takes time to identify the cause of failures, leading to increased cases of prolonged service outages and business impact. Furthermore, with the acceleration of development cycles, there is a growing demand for faster detection, notification, and response to failures in system operations, as well as a reduction in operational load.

To meet these needs, Canon ITS will provide new services that achieve visualization and automated failure response in multi-platform environments by utilizing a platform based on observability, a concept for comprehensively visualizing the status and relationships of the entire system, and an incident management platform for centralized management of failure responses.

Features

Observability Service

Provides integrated visualization of the entire system, enabling rapid cause identification and contributing to reduced failure response times.

Visualizes the behavior of the entire system, which cannot be captured by traditional threshold monitoring, enabling faster cause identification during failures and understanding of the overall system health. This service utilizes the AI-driven observability platform "Dynatrace" provided by Dynatrace, Inc. (USA), and supports multi-platform environments where on-premises, cloud, and SaaS are mixed.

Incident Management Service

Improves the speed and reliability of failure response through automatic notifications and escalations, preventing response delays and omissions.

Instantly notifies stakeholders of incidents through automatic calls and mobile app notifications.

This service utilizes the incident management platform "PagerDuty Operations Cloud" provided by PagerDuty, Inc. to support rapid notification and response during failures. It also supports automatic assignment of responders based on on-call schedules and automatic escalation functions for unanswered calls, preventing omissions in response even during widespread failures. Furthermore, by combining this service with the "Operational Support Service" provided by our existing MSP services, a comprehensive operational structure including human support can be established.

Outlook

We will provide total support from tool implementation to operation by combining our expertise in system operations cultivated through over 20 years of operational experience and support systems with a 24/7 operator system (optional). By combining tool and AI analysis with the response of experienced operators, we offer more reliable and efficient operations that cannot be achieved by tools alone.

*Company names and product names mentioned are registered trademarks or trademarks of their respective companies.

About MSP Service

MSP Service is a system operation and monitoring service that has been provided for many years as a lineup of the IT infrastructure service "SOLTAGE" offered by our company. We support the stable operation of our customers' IT systems by providing 24/7 monitoring of customer systems, notification upon detection of failures, operational support based on procedures, and job operation. MSP Service Homepage

IT Infrastructure Service "SOLTAGE"

This is a service that covers all areas of IT infrastructure, enabling customers to reduce the operational burden of their entire IT systems and concentrate resources on core business by using a combination of cloud integration services, network services, system operation/maintenance services, security services, and data center services.

SOLTAGE Homepage

About PagerDuty, Inc.

PagerDuty, Inc. (NYSE: PD) is a global leader in digital operations management, helping to streamline large-scale IT operations through PagerDuty Operations Cloud. PagerDuty Operations Cloud is a flexible and scalable platform that integrates incident management, AIOps, automation, customer service operations, and the AI capabilities of PagerDuty Copilot. By adopting Operations Cloud, companies can reduce the risk and cost of operational failures, and expand revenue by accelerating innovation. More than half of Fortune 500 companies and nearly 70% of Fortune 100 companies utilize PagerDuty as essential infrastructure for modern enterprises.

PagerDuty Homepage

About Dynatrace, Inc.

Dynatrace (NYSE: DT) evolves observability for modern digital businesses, helping to transform complex modern digital ecosystems into powerful business assets. By leveraging AI-powered insights, Dynatrace enables organizations to analyze, automate, and innovate faster, driving their businesses forward. Learn more about how Dynatrace can support your business here (https://www.dynatrace.com/ja/).

Dynatrace Homepage

Contact for General Inquiries:

IT Managed Services Division, IT Service Business Planning Department 03-6701-3513 (Direct)

https://form.reg.canon-its.co.jp/itp/it-operation/inquiry

MSP Service Homepage:

https://www.canon-its.co.jp/solution/industry/cross-industry/soltage/it-operation/msp

News Release Homepage: https://canon.jp/newsrelease