Central Medience Develops "Interactive AI Partner" Focused on Medical Safety and User Feedback ~Supporting Operational Improvements and Preventing Turnover in Medical Institutions with Robust Security and Hallucination Countermeasures~

Central Medience Co., Ltd. AX Promotion Office (Headquarters: Minato-ku, Tokyo, Representative Director: Ryutaro Nakagawa, hereinafter "the Company"), which provides total support for medical institutions, including matching healthcare professionals, wholesale of medical supplies, and management support, is pleased to announce the development of a medical-specific "Interactive AI Partner" to alleviate the severe labor shortage and workload in the medical field.

Amidst the chronic labor shortage and heavy workload in medical settings, Central Medience's Medical AX Promotion Office is developing an AI chatbot system that goes beyond being a mere manual replacement to become a partner for medical staff.

This system is developed with the assumption that it will be used in medical institutions where both on-premise and web environments coexist, incorporating robust security required by medical institutions and a mechanism to thoroughly eliminate AI's characteristic "plausible falsehoods (hallucinations).". By actively utilizing AI and establishing safe operations, we aim to reduce the workload of staff and contribute to creating a more comfortable working environment.

The system is currently adopted by Hamada Hospital (Chiyoda-ku, Tokyo) and Tokyo Beauty Clinic (Minato-ku, Tokyo). By reducing the workload and establishing a 24-hour support system, we contribute to creating an environment where all staff can work more comfortably through safe and secure operations.

Examples of Use in Medical Institutions

Features and Capabilities of This System

1. Peace of Mind in Medical Settings: "AI That Doesn't Lie" and Comprehensive Security

Thorough Hallucination (Misinformation) Countermeasures:

In medical settings where lives are at stake, AI's incorrect answers are unacceptable. We have pursued accuracy by building a mechanism that provides answers based solely on confirmed in-house data (manuals and rules).

Robust Security System:

To protect patient information and internal data, the system operates in a completely independent and secure environment, complying with strict in-house security standards.

2. On-the-Spot Solutions for Operational Procedures and In-House Rules

When staff are unsure about various systems or in-house rules, the chatbot provides the correct answer instantly. Questions can be resolved without interrupting senior staff, reducing training costs and incidents.

3. "Improvement Proposal Menu" to Capture Real Voices from the Field

A mechanism that allows staff to directly input real-world feedback, such as "this part is difficult to use." By visualizing these voices and resolving operational bottlenecks, we enhance in-house engagement.

Our Vision

The goal of this system is not just to "create and finish," but to visualize internal feedback and improve organizational transparency and psychological safety.

By creating a more comfortable working environment rooted in the real daily work of the field, we support the reduction of staff turnover and the maximization of "time spent facing patients.". We provide medical institutions with an AI partner that stays close to healthcare professionals and grows with them.

What the Medical AX Promotion Office Can Assist With

Based on the know-how in safe AI implementation cultivated through the development of this system and our advanced security infrastructure, we will provide the following AX/DX support services to medical institutions and welfare facilities nationwide:

・ Automation of inquiries from patients and users (Web chat, LINE, etc.)

・ Efficiency improvement of staff tasks, such as searching and summarizing in-house documents and records

・ Data linkage between systems divided by department and building the foundation for it

・ Planning and support for overall AX/DX, including organizing "where to start"

Please feel free to contact us with any questions or consultations, such as "Can this be done?" We will work closely with the medical field to shape the optimal solution together.

Contact Information:

Central Medience Co., Ltd. Medical AX Promotion Office (Contact: Kubota)

Phone: 03-5544-9120 (Weekdays 9:00-18:00)

MAIL: [email protected]

〈Company Profile of Central Medience Co., Ltd.〉

Company Name: Central Medience Co., Ltd.

Location: 8F SOUTH PORT Shinagawa, 2-12-32 Konan, Minato-ku, Tokyo

Representative Director: Ryutaro Nakagawa

URL:

Central Medience: https://centralmedience.com/

美STAR: https://beautystar.jp/

M&A Medical: https://mandamedical.centralmedience.com/

Medical Crew: https://career.centralmedience.com/crew/

Haken no Kaigo: https://career.centralmedience.com/kaigohaken/

Central Medience Payments: https://payments.centralmedience.com/

Central Medience Supply: https://cms.centralmedience.com/

Medical Mall: https://medicalmall.shop/