Eclect and Channel Corp Partner to Boost Customer Support DX on Rakuten Ichiba

Channel Corporation, a provider of the global AI customer agent Channel Talk, has signed a technology partner agreement with Eclect, a CX solutions integrator. The collaboration aims to develop an integration application for Rakuten's messaging system, R-Messe. By combining Eclect's Rakuten system development expertise with Channel Talk's communication platform, the partners will enable merchants on Rakuten Ichiba to manage customer inquiries efficiently. The integration will support the central management of inquiries from Rakuten and other channels on Channel Talk, optimizing workflows and improving response quality. Currently undergoing development and verification, the application will be officially released after a Proof of Concept (PoC) phase. Both companies intend to drive DX and elevate the customer experience (CX) for e-commerce businesses.