Toshima Ward Launches AI Avatar Pilot Experiment at 1st-Floor Information Counter!

Toshima Ward has launched a pilot experiment on June 15 for unmanned counter services using AI avatars near the general information booth on the first floor of its main office.

The ward is actively promoting initiatives to further enhance administrative services by leveraging digital technologies, including AI. Currently, the first-floor general information counter handles a wide variety of inquiries, as visitors require guidance to numerous different departments, making responses increasingly diverse and complex.

In this pilot experiment, the ward is utilizing AVITA Corporation’s avatar-based customer service platform, 'AVACOM'. An AI avatar projected onto digital signage installed near the first-floor general information booth automatically responds to inquiries from visitors. The system also features translation capabilities in English, Chinese, and Korean. When the AI cannot resolve an inquiry, the system seamlessly switches to a remote operator, enabling personalized and detailed support for each individual visitor.

Regarding the pilot experiment, a representative from the Information Policy Division commented, 'Digital technologies are evolving daily. Building on initiatives like this pilot, we will continue to leverage AI and other digital technologies to improve services for our residents.'

Going forward, the ward will continue evaluating the usage patterns and effectiveness of the system to determine the feasibility of full-scale implementation.

Overview of the Pilot Experiment

Content: Pilot experiment of AI avatars for general information services

Duration: June 15, 2026 – March 31, 2027

Location: Near the general information booth, 1st floor, Toshima Ward Main Office