Malaysian Tourist Meets Bad Driver in Taiwan; Tourism Administration Investigating

A Malaysian tourist, who has visited Taiwan eight times, recently posted on 'Baoliao Gongshe' expressing dissatisfaction with a chartered car service arranged through 'Taiwan Travel' due to the driver's poor attitude. The Tourism Administration stated that under Article 27 of the Act for Development of Tourism, arranging travel, meals, accommodation, and transportation for tourists is within the scope of travel agency business. Non-travel agencies operating such business can be fined between NT$100,000 and NT$2,000,000. Regarding the Malaysian tourist's case, the Tourism Administration received a report in late March, but the linked Facebook account was closed, preventing a review of the content. As of April 7, no further evidence has been received from the complainant. The administration has requested more details to proceed with the investigation.