Tokyo Metropolitan Bokutoh Hospital Implements "MediOS"

Contrea Corporation (Headquarters: Shinjuku-ku, Tokyo; CEO: Kazuhiro Kawabata; hereinafter "Contrea") is pleased to announce the implementation of "MediOS" at the Patient and Community Support Center (PR Center) of Tokyo Metropolitan Bokutoh Hospital (Location: Sumida-ku, Tokyo). This is the first implementation of MediOS among the 14 metropolitan hospitals operated by the Tokyo Metropolitan Hospitals Organization.

Background of Implementation

Tokyo Metropolitan Bokutoh Hospital is a 765-bed acute care hospital serving as the sole metropolitan general hospital in the eastern medical area (population approximately 1.5 million), responsible for three pillars: advanced emergency medical care, perinatal medical care, and psychiatric emergency medical care. It houses an Advanced Emergency Medical Center and a Perinatal and Maternal Center, admitting over 550 patients daily and approximately 14,000 new inpatients annually. A survey of outpatient nurses revealed approximately 8,000 phone calls per month and about 20 hours per week dedicated to explaining tests.

Prior to MediOS, the hospital had been autonomously working on operational improvements, such as head nurses creating explanation videos for each department. However, they faced systemic limitations, including variations in video quality, increasing update costs, and the inability to provide an environment where patients could review videos at home after discharge.

While considering the promotion of medical DX, the hospital decided to implement MediOS as its comprehensive features, such as high-quality animated videos supervised by specialists from each department, multilingual support, and message delivery to patients after discharge via LINE, aligned with the hospital's challenges.

For the hospital, MediOS is its first full-scale DX system implementation, and it is expected to be a platform that not only streamlines explanation tasks but also supports improvements from operational efficiency to long-term management.

Future Prospects

Moving forward, the hospital plans to expand the use of MediOS starting from the Patient and Community Support Center to reduce the number of inquiries and alleviate the burden of explanation tasks for nurses, thereby promoting an environment where nurses can concentrate on highly specialized tasks. Furthermore, by utilizing MediOS's reporting function for quantitative visualization of patient understanding and for medical fee claims, they aim to achieve both improvements in medical quality and management efficiency.

Ms. Kaoru Naka, Deputy Director of Nursing, Tokyo Metropolitan Bokutoh Hospital

"For our hospital, MediOS is the first full-scale DX system to be introduced. I felt the need to change the burden on frontline nurses through the power of systems. The high functionality of MediOS, such as high-quality video content supervised by specialists, a system allowing patients to review videos at home after discharge, and multilingual support, along with their willingness to think together with us about hospital issues from operational improvements to management improvements, not just streamlining explanation tasks, were the deciding factors for implementation. While creating an environment where nurses can focus on their core nursing duties, we want to contribute to the overall DX promotion of the Tokyo Metropolitan Hospitals Organization."

We asked Ms. Naka, who was heavily involved in the MediOS implementation, about the deciding factors. Please take a look here as well.

Read Interview Article

What is MediOS?

MediOS offers "video explanations" that reproduce standard patient explanations for surgery, anesthesia, tests, and hospitalization using animated videos. Additionally, it provides "electronic questionnaires/anamnesis," "electronic consent forms," and "patient messages" in a one-stop solution, realizing information alignment between medical professionals and patients across departments.

MediOS develops its services based on the fundamental concept of "patient task sharing." By encouraging patients to actively participate through understanding and preparation, it appropriately transfers repetitive tasks from medical staff, supporting the healthcare delivery system in an era of labor shortages.

Furthermore, the medical fee revision for Reiwa 8 (2026) newly includes the utilization of "10 or more types of patient videos" as one of the special requirements for easing the staffing standards for physician administrative work support. This necessitates quantitative performance evaluation.

MediOS supports a system that can quickly deploy "10 or more types of patient explanation videos" and is equipped with a reporting function that allows for quantitative visualization of video viewing status and patient comprehension, providing an environment that can objectively prove compliance with billing requirements.

Inquiries

If you are interested in MediOS, please contact us here.

Contact Us

Company Profile

Company Name

Contrea Corporation

Representative Director / CEO

Kazuhiro Kawabata

Location

Headquarters: Shinjuku Sumitomo Building 18F, 2-6-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo

Business Activities

Planning, development, operation, and sales of "MediOS" for hospitals and clinics

URL

https://www.contrea.jp/