[Customer Harassment Countermeasures] Autonomous Phone AI Agent 'Super Denwa' Responds to Enforcement of Related Laws

Kaitaku Inc. has launched a customer harassment countermeasure feature for its phone AI agent, 'Super Denwa.' In anticipation of the revised comprehensive labor policy promotion act taking effect in October 2026, which mandates such measures for all businesses, the AI handles initial responses to unreasonable demands, records all calls with real-time transcriptions for evidence, analyzes emotions, and automatically escalates to human operators based on preset criteria, thereby protecting frontline workers and ensuring legal compliance.