e-guardian, Inc. Introduces Generative AI "Claude Code" to All 130 SVs Overseeing BPO Operations

e-guardian, Inc. (Headquarters: Minato-ku, Tokyo; President and CEO: Yasuhisa Takatani; hereinafter referred to as "e-guardian") is pleased to announce the company-wide implementation of the AI coding tool "Claude Code," developed by Anthropic, Inc. (USA), for all 130 supervisors (hereinafter referred to as "SVs") who oversee operations, as part of its proactive efforts to address structural challenges in the BPO (Business Process Outsourcing) industry.

Since the implementation, SVs have been independently developing operational improvement tools, with the number already approaching 200. Under the robust safety management system of a comprehensive internet security company, this site-led tool development will dramatically improve the quality and speed of operations without burdening client companies with system modification costs.

Achieving "On-Site Completion" Operational Cycles Beyond Client System Modification Hurdles

The majority of BPO services undertaken by e-guardian are operated on management tools provided by client companies. Traditionally, even when ideas for operational efficiency emerged on-site, their implementation often required system modifications or development resources from the client side, creating a structural hurdle that made rapid improvements difficult.

To overcome this challenge, e-guardian, under the leadership of the company-wide "AI Strategy Department" established in March 2026, provided the AI coding tool "Claude Code" development environment to all 130 SVs. This enables on-site SVs to develop tools tailored to each company's unique operational flow simply by issuing instructions in Japanese. Approximately 200 operational improvement tools have already been created, with over 300 more ideas accumulated on-site.

Value Provided to Clients by Implementing "Claude Code"

The greatest advantage of this initiative is not simply the ability to "create tools with generative AI," but the systematic assetization of operational knowledge within the organization under the robust safety management system of a comprehensive internet security company. e-guardian absorbs and resolves all risks associated with client companies developing and managing AI tools themselves (such as security vulnerabilities, tools becoming black boxes or personalized due to creator turnover), and provides the following value:

Operational Efficiency Achieved with Zero Client Effort and Risk:

Without making any modifications to the provided management tools themselves, efficiency improvements are completed within e-guardian's browser environment. Clients not only avoid the need for system modification resources or development budgets but also completely eliminate the operational burden of securing in-house AI personnel and maintaining the tools.

Improved Quality and Delivery Speed:

By consolidating and displaying necessary information for confirmation and standardizing work procedures, human errors and judgment variations are suppressed. Furthermore, processing time per item is reduced, enhancing both quality and delivery speed.

"Enterprise Quality" AI Governance Guaranteed by a Security Company:

All developed tools are introduced into actual operations only after passing rigorous security reviews (including vulnerability checks) by e-guardian's specialized team. By building a secure environment that prevents data leakage to external parties and organizationally guaranteeing continuous tool updates and maintenance, clients can safely enjoy the benefits of AI implementation in a secure environment that completely eliminates the risk of "rogue AI tools" proliferation and personalization.

Future Developments and Introduction of New AI Security Services

Moving forward, e-guardian will share developed tools and knowledge across the company, expanding the "Next-Generation AI-BPO Service" that fuses the strengths of AI and humans on a company-wide scale, thereby solidifying its market advantage.

Through this operational innovation utilizing generative AI, e-guardian aims to "handle twice the conventional work volume while maintaining existing human and management resources." This achievement of overwhelming business scalability will lead to a dramatic improvement in the marginal profit ratio within the BPO business, driving the company's sustained performance growth and further enhancement of corporate value.

Furthermore, leveraging the "advanced governance know-how for ensuring the security quality of AI-generated code" cultivated through the practice of company-wide AI tool development (so-called "vibe coding"), e-guardian plans to launch new external services. As a first step, the company is developing a "product that automates security checks for tools developed with vibe coding," with a planned release around August 2026. In the future, services supporting AI governance, including tool management and ongoing maintenance, will be sequentially introduced.

【e-Guardian Group Overview】

Established in 1998. Listed on the Tokyo Stock Exchange First Section in 2016. Transitioned to the Tokyo Stock Exchange Prime Market in 2022. e-guardian is a comprehensive internet security company that provides integrated services related to internet security, including net patrol, customer support, debugging, and vulnerability diagnostics. The group boasts an industry-leading system with 19 bases in 8 domestic and 3 overseas cities, including affiliated partners. In recent years, the company has been engaged in developing services that capture the times, such as entering the Fintech and IoT industries, promoting DX through AI and IT utilization, and expanding security-related services, thereby protecting the safety and security of the internet.

e-Guardian, Inc. Company Profile

Representative: Yasuhisa Takatani, President and CEO

Location: Toranomon Koto Hoken Tower 8F, 1-2-8 Toranomon, Minato-ku, Tokyo

Established: May 1998

Capital: 1,967 million yen (as of the end of March 2026)

Business Activities: Blog/SNS/Bulletin Board Planning Consulting / Real-time Post Monitoring / User Support /

Online Game Customer Support / Compliance Measures, Reputation and Trend Research /

Community Site Planning, Site Operation Agency, Advertising Review Agency Services / Dispatch Services

URL: https://www.e-guardian.co.jp/