CC AI BENCHMARK 2026

Edge Works Inc. (Headquarters: Saitama Prefecture, President: Takashi Chiba), which provides AI implementation/utilization support for contact centers and sales/marketing support services for AI SaaS companies targeting contact centers, announces that the number of registrants for the online conference "CC AI BENCHMARK 2026," to be held over two days from July 15 to 16, 2026, has surpassed 500.

Learn more on the special site >

Background of the Event

The phase of discussing whether or not to introduce AI in contact centers is already over.

We have entered the stage of concretely deciding "which AI to choose for which business process."

On the other hand, choosing just one company from a multitude of solutions is by no means easy.

Because it is not something that can be easily changed once decided, the responsibility is also immense.

And now, aren't many contact centers being forced to make that very decision?

Recently, after speaking with several contact center professionals, I was once again keenly aware of the difficulty of "making a decision." This is the reason why we decided to hold this event.

With many companies having secured budgets for full-scale AI implementation in fiscal year 2026, we are now in the "decision-making" phase.

We promise that this event will be two days of beneficial encounters and better decision-making for all contact center professionals. Please join us.

Target Audience

Managers and Center Directors of Contact Center Departments

Heads of CS/CX Departments

Heads of DX Promotion and Information Systems Departments

Heads of Corporate Planning and Business Planning

Those involved in AI implementation decision-making

Three Features of This Event

1. Industry-First "Real Sales Session Format" Live Broadcast

Instead of a polished seminar format, we will live-stream a real business negotiation as it happens. Since the organizers will ask questions and probe without a script, not only the strengths of each company's products but also their ability to address challenges and the competence of their representatives will naturally be revealed. *Based on our own research (as of July 8, 2026).

2. Receive "Exclusive Benchmark Materials" from Experts

After the conference, the organizers will provide all registered participants with an exclusive report summarizing the organizers' impressions and comparison points of each company, free of charge. This is added value not found in other events, explaining the "actual selection criteria" from a professional perspective, which are difficult to judge from mere specification sheets.

3. Pre-Registration Allows Access to "Archived Broadcasts"

Even if you cannot attend all sessions, you can pinpoint and watch only the sessions you are interested in. Furthermore, archived broadcasts will be provided exclusively to registered participants, allowing those who could not attend in real-time to watch later.

Featured Sessions (20 Sessions Total)

View Details

Event Overview

Event Name

CC AI BENCHMARK 2026 (Contact Center AI Benchmark 2026)

Date

July 15 (Wed), 2026 - July 16 (Thu), 2026

Format

Online (Zoom Webinar)

Participation Fee

Free

Organizer

Edge Works Inc.

Capacity

1,000 people per day (first-come, first-served)

Registration URL

https://ccai-benchmark2026.edge-works.ai/

Reserve for Pre-Viewing (with Report Bonus)

About Edge Works Inc.

Edge Works Inc. is a company that provides sales and marketing support for AI SaaS companies and handles the Contact Center x AI (CC AIX) business. Leveraging its practical expertise in AI utilization for contact centers, the company offers services to both vendors and adopting companies.

CCAIX Services

Location: Saitama Prefecture

President: Takashi Chiba

Business Activities: AI utilization support for contact centers and sales/marketing support services for AI/SaaS companies targeting contact centers.

Apply for Reservation (Free)

FACT BOX

  • Source: PR TIMES
  • Category: Event