Tobu Department Store Ikebukuro Main Store Adopts 'Lost and Found Cloud find'!

Tobu Department Store Co., Ltd. will introduce 'Lost and Found Cloud find,' provided by find Inc., at its Ikebukuro Main Store. Starting Monday, June 1, lost items found within the store can be inquired about via chat. Additionally, a business app for staff handling lost items will be introduced to reduce the burden on staff and support smoother responses to customer inquiries. As one of the largest department stores in Tokyo, the Ikebukuro Main Store handles approximately 1,200 lost items per month, with store staff managing these alongside their regular duties. Previously, customer inquiries were handled via phone, in-person, or email. Performing verification and matching tasks manually was a burden on staff and hindered regular store operations.