Kyoto Yamagishi Group, Home to Michelin-Starred 'Tominokoji Yamagishi', Adopts All-in-One Restaurant Platform 'Respo'

Hello Inc. (Headquarters: Shibuya-ku, Tokyo; CEO: Yuki Hariguchi) is pleased to announce that its all-in-one restaurant platform, 'Respo,' has been adopted by the 'Kyoto Yamagishi Group' (Operated by Kyoto Yamagishi Co., Ltd.; Head Office: Nakagyo-ku, Kyoto; Owner: Takahiro Yamagishi), which includes the Michelin-starred Japanese restaurant 'Tominokoji Yamagishi.'

Kyoto Yamagishi Group is a multi-format group operating eight restaurants in Kyoto and Tokyo, including Japanese cuisine, hot pot kaiseki, izakaya, and yakiniku. As the group expanded, challenges such as the lack of integration between reservation platforms and ledgers, as well as fragmented customer information, became apparent. With the introduction of Respo, the group has implemented a 'full-set' solution including mobile ordering and payment terminals at each store, serving as a foundation to maintain the 'Yamagishi Quality' across all locations.

Prior to the adoption of Respo, the group faced issues such as manual data entry due to disconnected reservation systems, which led to risks of double-booking and inconsistent service quality across different stores.

Respo provides a unified platform featuring reservation ledgers, site controllers, POS systems, payment terminals, and mobile ordering, which can be flexibly customized to fit the scale and format of any restaurant. The benefits of this adoption include streamlined staff support through unified logins, optimized full-set installations per store, and standardized service quality through features like 'color-coded' customer management.

Representatives from the Kyoto Yamagishi Group praised Respo as a partner that values frontline feedback, noting that technology serves as a foundation to support their culinary traditions. CEO Yuki Hariguchi of Hello Inc. expressed his commitment to continuing the evolution of the product as a 'support system' to reduce operational burdens and increase the time staff can spend engaging with customers.