Hitachi Develops 'AI Debriefing' to Transform Field Judgments into Organizational Knowledge

Hitachi, Ltd. has developed 'AI Debriefing Technology,' which enables the entire organization to utilize knowledge gained by field workers, AI, and robots on-site. While the use of AI agents and robots is advancing in the field, response to sudden events still relies heavily on the experience and judgment of experts. This technology facilitates reflection through dialogue with multiple AI entities, starting from the worker's 'why' (rationale), to organize the causal relationships leading to decisions. By guiding workers to explain the background of their judgments in their own words, the technology enhances initiative and adaptability, while transforming individual experiences into knowledge that can be shared across the organization.

Furthermore, by integrating this technology into the 'Physical AI Orchestration System' centered on the next-generation AI agent 'Frontline Coordinator - Naivy,' Hitachi supports the enhancement of 'field response capability'—the ability to handle sudden incidents—in addition to improving safety and productivity. By providing 'knowledge deepening support' to establish experience as knowledge alongside 'task execution support' to assist work, Hitachi creates new value where humans and AI grow together.

The background of this development is the serious decline in the working population and the shortage of experts in social infrastructure and industrial sites, making skill succession an urgent task. Hitachi has previously worked on task execution and risk prediction support through Naivy, but identified a risk where workers might proceed without fully understanding the grounds for their actions as AI utilization increases. The 'AI Debriefing Technology' features multiple AI roles, such as a facilitator AI and a peer AI, cooperating to organize and establish learning after work. Hitachi plans to expand the application areas through pilot experiments in social infrastructure such as power and railways, positioning it as a key technology within the 'HMAX Industry' suite of next-generation industrial solutions.