What is the main reason for using a grave closure service?

According to a survey, the most common reason is 'the grave is located far away,' highlighting the physical difficulty of maintenance.

What are the most important factors when choosing a grave closure service provider?

The most important factor for users is 'clear pricing.' The scope of procedural services is also considered.

What is the satisfaction level of users of grave closure services?

According to a survey by 'Our Grave Closure,' 89.47% of users who utilized the service responded that 'it was a good decision,' indicating a very high level of satisfaction.

89.47% of Hakajimai Agency Service Users Answered 'Glad I Used It' | Top Reason for Use is 'Tomb is Far Away', 'Clear Pricing' is Prioritized in Choosing an Agency [Watashitachi no Hakajimai]

Published Mar 30, 2026 7:00 PM ・ Updated Jun 13, 2026 11:45 PM ・ 4 min read ・ Source: PR TIMES

Fu-fu Inc. conducted a survey on 100 people experienced with 'Hakajimai' (tomb closure). 67% knew about agency services, and nearly 90% of users were satisfied, prioritizing clear pricing.

Fu-fu Inc. (Headquarters: Fujisawa City, Kanagawa Prefecture, Representative: Takagi), which operates the temple disaffiliation and tomb closure agency 'Watashitachi no Hakajimai' (https://kaiso.or.jp/haka/), conducted a 'Fact-Finding Survey on Hakajimai Agency Services' targeting 100 men and women who have experience with tomb closure.

In this survey, we set questions and aggregated responses regarding: - Awareness of Hakajimai agency services - Actual usage of the services - Reasons for use - Points emphasized when selecting an agency - Satisfaction level after use - Positive aspects and dissatisfactions - Intention to recommend to others

In this press release, we will mainly publish the trends of the selection results for each question and the realities revealed from the results. The chart materials can be used as citation materials for news reporting and article production.

▼ Special Page for Survey Results https://kaiso.or.jp/media/hakajimai-basics/hakajimai-daiko-choice/

1. Awareness of Hakajimai Agency Services is 67.00% When 100 people with experience in Hakajimai were asked, 'Did you know that there are Hakajimai agency services?', a combined total of 67 people (67.00%) were aware of the agency services' existence, consisting of 25 people (25.00%) who 'knew about it' and 42 people (42.00%) who 'found out about it by researching when closing the tomb.'

On the other hand, 33 people (33.00%) answered that they 'did not know.'

It was found that the segment who originally knew about it was limited to a quarter of the total, and the majority of cases involved recognizing the service for the first time while gathering information after actually facing the need for a tomb closure.

FACT BOX

Source: PR TIMES
Category: Survey

89.47% of Hakajimai Agency Service Users Answered 'Glad I Used It' | Top Reason for Use is 'Tomb is Far Away', 'Clear Pricing' is Prioritized in Choosing an Agency [Watashitachi no Hakajimai]

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