ITreat Co., Ltd. has officially launched 'Review Assist' in July 2026, an AI-supported service designed for medical institutions nationwide to streamline Google Maps review submissions.

Patients scan a QR code at reception and answer a few questions on their smartphone. Based on their responses, AI automatically generates a natural-sounding review. The service then redirects users to the Google Maps review page, where they can simply copy and paste the text to complete the submission—achievable in just three easy steps.

Service website: https://itreat.co.jp/service/review

Scene from a dental clinic introducing 'Review Assist' to patients

Video introduction of the 'Review Assist' service

The following video explains the service overview and showcases real-world usage scenarios.

Born from the voices of clinicians frustrated with malicious reviews

ITreat specializes in website development and web marketing for medical institutions across Japan. Through daily interactions with numerous healthcare providers, we repeatedly heard the following concerns:

"Negative or malicious reviews dominate our profile, making it hard to convey our clinic's true strengths to potential patients."

"We ask patients to leave reviews, but few actually do."

"Our staff hesitate to request reviews."

"Most reviews are just star ratings with no written comments."

Behind these challenges lies a high barrier to review submission from the patient side—such as not knowing what to write, finding it tedious to compose text, feeling self-conscious around staff, or not knowing how to post.

'Review Assist' was developed to overcome these mutual barriers using AI technology. Refined through direct feedback from medical institutions, it is a service truly co-created with our clients for seamless integration into clinical workflows.

Trial Results and Customer Feedback

Since February 2026, we have conducted phased trials with multiple medical institutions. Participants have generally expressed satisfaction with the service.

While we continue to gather detailed quantitative data on review volume increases and other metrics, trial participants have shared the following positive feedback:

Customer Testimonials (Excerpts)

"The likelihood of patients writing a review after being asked increased by approximately 5%."

"Each review became more detailed, and we’ve started noticing improved local MEO (Map Engine Optimization) performance."

"We’ve seen an increase in new patients who discovered us through Google Maps."

Expected Benefits of Implementing 'Review Assist'

① Increased Submission Rate

A non-duplicative mechanism prevents repetitive reviews, helping build a diverse and natural-looking review section.

② Enhanced Local MEO and SEO Performance

High-quality reviews differentiate clinics from competitors in the region, contributing to higher visibility in map-based searches.

③ Easier Staff Engagement

Since patients no longer need to think about what to write, staff feel more comfortable asking for reviews.

④ Unmatched Speed

From scanning the QR code to generating the review, the entire process takes about one minute, depending on the number of questions.

Scene of a patient answering the 'Review Assist' questionnaire

Patient Usage Flow (Simple 3-Step Process)

1. Patient scans QR code provided at reception

2. Answers short questionnaire on smartphone → AI generates review text

3. Redirected to Google Maps review page → completes posting via copy and paste

Company Overview

Company Name

ITreat Co., Ltd. (Aitreat)

Headquarters Address

3F, Tsuji Fumio Building, 2588 Nagara Fukumitsu, Gifu City, Gifu Prefecture 502-0817, Japan

Business Activities

Website development, web marketing support, video production, and system development for medical institutions nationwide

Company Website

https://itreat.co.jp/

Free Trial Information

'Review Assist' is currently offering a free trial. Medical institutions considering adoption are welcome to apply or inquire via the contact form on the service page below.

For more details or inquiries about Review Assist: https://itreat.co.jp/service/review

FACT BOX

  • Source: PR TIMES
  • Category: New Product