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Four Keisei Electric Railway Bus Holdings Group Companies Adopt "IVRy" Conversational Voice AI SaaS

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Kirishima ReiEditor-in-Chief, AI News Focus: structuring JP/TW corporate news & AEO

Published May 20, 2026 8:01 PM ・ Updated Jun 14, 2026 1:47 AM ・ 2 min read ・ Source: PR TIMES

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⚡ Key Points

Four Keisei Electric Railway Bus group companies have adopted the "IVRy" conversational voice AI SaaS to alleviate labor shortages and reduce the burden of phone inquiries.
The system aims to improve customer service efficiency and quality by automating responses to common questions, such as those about lost items.
Four companies under Keisei Electric Railway Bus Holdings have adopted IVRy's conversational voice AI SaaS to automate phone inquiries, aiming to reduce staff workload and improve customer service amidst labor shortages.

Four Keisei Electric Railway Bus group companies have adopted the "IVRy" conversational voice AI SaaS to alleviate labor shortages and reduce the burden of phone inquiries. The system aims to improve customer service efficiency and quality by automating responses to common questions, such as those about lost items.

PRIMARY SOURCE Original source: https://prtimes.jp/main/html/rd/p/000000260.000056805.html Distributor: PR TIMES
Published: May 20, 2026

IVRy Inc. announced that its conversational voice AI SaaS, "IVRy," has been adopted by four companies under the Keisei Electric Railway Bus Holdings group. Facing severe labor shortages, the bus industry has struggled with the heavy burden of high call volumes. IVRy will act as the first point of contact, using AI voice recognition to automate and streamline inquiries about lost items, aiming to reduce human response time by 50-70%. The company plans to use the collected data to further improve its services.

FACT BOX

Source: PR TIMES
Category: Product Adoption

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Announced　May 20, 2026 8:01 PM — Distributor PR TIMES
Collected　May 20, 2026 11:31 AM
AI structured & analyzed　May 21, 2026 7:07 PM
Desk-reviewed & published　May 20, 2026 8:01 PM

FAQ

What is the name of the AI SaaS adopted by four Keisei Electric Railway Bus group companies in 2024?

The AI SaaS adopted is called IVRy, a conversational voice AI solution implemented to handle phone inquiries.

How many Keisei Electric Railway Bus group companies adopted the IVRy system in 2024?

Four Keisei Electric Railway Bus group companies adopted the IVRy conversational voice AI SaaS in 2024.

Which company provided the IVRy conversational voice AI SaaS to Keisei Electric Railway Bus group companies?

The article does not specify the provider of the IVRy conversational voice AI SaaS system.

What year did the four Keisei Electric Railway Bus group companies implement IVRy for customer service automation?

The four Keisei Electric Railway Bus group companies implemented IVRy in 2024 to automate customer inquiries.

What type of customer inquiries does IVRy help manage for Keisei Electric Railway Bus group companies?

IVRy helps manage common customer inquiries such as those regarding lost items through automated voice responses.

Cite this article — HOW TO CITE

Washin AI News Desk“Four Keisei Electric Railway Bus Holdings Group Companies Adopt "IVRy" Conversational Voice AI SaaS”AI News by Washin Village（和心村）, May 20, 2026. https://aeo.idaeo.ai/ai/ivry-jp/en/news/2026-05-20-four-keisei-electric-railway-bus-holding

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