What was the background for JAL Digital supporting the DX of Niigata Airport Building?

It was due to the urgent need to move away from the person-dependent business processes that relied on the experience of veteran employees, in anticipation of the generational change in the workforce in a few years.

What are the characteristics of JAL Digital's IT/DX consulting?

We leverage the aviation and airport business expertise cultivated within the JAL Group, carefully listen to the voices from the field (fundamental concerns), and prioritize a partnership that supports from introduction to operation.

What results have been achieved through this initiative?

We are beginning to see synergistic effects from the integration of knowledge between young and veteran employees, steady business improvements through a small start, and a holistic perspective gained through cross-departmental meetings.

What kind of company is JAL Digital?

It is the digital core company of the JAL Group, which started operations on April 1, 2025, through the integration of Japan Airlines' Digital Technology Department and JAL Infotech.

What is the role of Niigata Airport Building?

As a hub airport on the Sea of Japan side, it operates passenger and cargo terminal buildings, and works to provide a safe and comfortable airport space and to revitalize the local economy.

JAL Digital Publishes DX Consulting Case Study for Niigata Airport Building

Published May 26, 2026 8:27 PM ・ Updated Jun 14, 2026 4:54 AM ・ 4 min read ・ Source: PR TIMES

JAL Digital has published a case study on May 26, 2026, highlighting its IT/DX consulting work for Niigata Airport Building. The project focused on transitioning from expertise-dependent operational processes to an optimized, whole-enterprise approach.

JAL Digital Co., Ltd. (HQ: Minato-ku, Tokyo; President: Keisuke Suzuki) released an interview article on May 26, 2026, detailing the implementation of its IT/DX consulting services for Niigata Airport Building Co., Ltd. (HQ: Niigata City, Niigata; President: Takahiro Oseki).

Project Summary:

Addressing Generational Transitions and Data Integration Barriers Niigata Airport Building faced an urgent need to move away from operational processes heavily dependent on the individual experience of veteran employees, with a generational shift imminent. They selected JAL Digital as their partner to support their transformation, citing their deep knowledge of the unique operational environment of airports, as well as their proposed vision and execution capabilities.

Shifting to Holistic Optimization and Small Starts Under JAL Digital's expert facilitation, the company transitioned from department-specific meetings to company-wide collaborative sessions. This shift allowed them to adopt a holistic perspective, ensuring data alignment, including accounting integration, while initiating improvements through a 'small start' approach.

Synergy and Evolution The synergy between young digital-native employees and the overarching perspectives of veteran staff is creating tangible improvements. Moving forward, the company intends to reallocate the time saved through these improvements into higher-value activities, further evolving as the gateway to Niigata.

About JAL Digital's IT/DX Consulting: As the digital core of the JAL Group, the company leverages years of expertise in flight and airport operations to support business process reviews, digitization, and broader DX initiatives. Their consulting philosophy emphasizes listening to the 'voices of the field,' proposing solutions from the client's perspective, and providing hands-on partnership from conceptualization to operation.

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Source: PR TIMES
Category: News

JAL Digital Publishes DX Consulting Case Study for Niigata Airport Building

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