JAL Digital to Host 'Contact Center AI Agent Information Exchange Meeting (CCCAA)'

JAL Digital Co., Ltd. (Headquarters: Minato-ku, Tokyo; President and CEO: Keisuke Suzuki; hereinafter "JAL Digital") will host an information exchange meeting for user companies working on AI implementation in contact center inbound operations, as detailed below.

At this event, representatives from Gen-AX Corporation and JAL Card Co., Ltd. will take the stage to candidly discuss real-world AI implementation failures and practical strategies for embedding AI into frontline operations. We sincerely welcome participation from companies facing challenges in AI adoption for contact centers.

Background of the Event

While the use of generative AI and other technologies in contact center operations is rapidly advancing, many companies still face practical challenges, such as how to implement AI effectively on the ground and how to overcome operational hurdles. To address this, we have organized the information exchange meeting (CCCAA: Consortium for Contact Centre AI-Agent) as an initiative to enhance communication among companies pursuing AI in inbound operations and to collectively deepen expertise.

Event Overview

Event Name: Contact Center Support AI Agent Information Exchange Meeting (CCCAA: Consortium for Contact Centre AI-Agent)

Date and Time: July 27, 2026 (Monday), 17:00 – 19:00

Venue: JAL Digital Headquarters (13F, N Tower, msb Tamachi, Takanawa Station Tower, 3-1-1 Shibaura, Minato-ku, Tokyo)

Target Audience: User companies experiencing challenges in AI or automation of contact center operations

Participation Fee: Free (prior registration required)

Application Deadline: Tuesday, July 21

* In the event of oversubscription, participation will be determined by lottery.

Registration: Available here

* Google Forms is a trademark or registered trademark of Google LLC.

About JAL Digital Co., Ltd.

JAL Digital is the digital core company of the JAL Group, launched on April 1, 2025, following a name change from JAL Infotech. We consider our mission to be supporting the airline transportation business, which demands high safety and reliability, while delivering secure and comfortable services to customers. While maintaining the stable operation of IT systems that serve as the foundation for all business operations, we aim to further accelerate digital transformation (DX) and achieve sustainable growth.

For more details: https://www.jaldx.co.jp/

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